# CustomerBot (customerbot.io)

> Pricing, billing units and handoff rules for AI that answers customer calls, chats and tickets, checked against vendor pages. Researched and reviewed by the CustomerBot Editorial Team. Facts last checked 28 October 2026.

Every vendor profile lists the billing unit, entry price, plans, handoff behaviour and the vendor quotes behind each figure.

## Start here
- [Home](https://customerbot.io/): compare AI receptionists, voice agents and support chatbots.
- [Directory](https://customerbot.io/directory/): every vendor profile.
- [Solutions](https://customerbot.io/solutions/): buyer guides by job to be done.
- [Industries](https://customerbot.io/industries/): fit by industry.
- [Learn](https://customerbot.io/learn/): costs, testing and definitions.
- [Head-to-head](https://customerbot.io/head-to-head/): two-vendor comparisons.
- [Get matched](https://customerbot.io/get-matched/): free shortlist request.
- [For vendors](https://customerbot.io/advertise/): listing and sponsorship options.
- [About us](https://customerbot.io/about-us/)
- [Contact us](https://customerbot.io/contact-us/)

## Vendor profiles
- [Ada](https://customerbot.io/directory/ada/): Helpdesk AI agent; bills quote-only; entry price: pricing by quote.
- [Arini](https://customerbot.io/directory/arini/): AI receptionist; bills quote-only; entry price: pricing by quote.
- [Avoca](https://customerbot.io/directory/avoca/): AI receptionist; bills quote-only; entry price: pricing by quote.
- [Bland AI](https://customerbot.io/directory/bland-ai/): Voice agent platform; bills per-minute; entry price: $0.14/min.
- [Botpress](https://customerbot.io/directory/botpress/): Support chatbot; bills flat-monthly; entry price: from $150/mo billed annually.
- [Chatbase](https://customerbot.io/directory/chatbase/): Support chatbot; bills credits; entry price: from $32/month billed yearly.
- [Crisp AI](https://customerbot.io/directory/crisp/): Helpdesk AI agent; bills flat-monthly; entry price: from $45/month.
- [Dialzara](https://customerbot.io/directory/dialzara/): AI receptionist; bills per-minute; entry price: from $29/month.
- [ElevenLabs Agents](https://customerbot.io/directory/elevenlabs-agents/): Voice agent platform; bills credits; entry price: from $1/month.
- [Fin](https://customerbot.io/directory/intercom-fin/): Helpdesk AI agent; bills per-resolution; entry price: from $19/seat/mo + $0.99 per outcome.
- [Freshdesk with Freddy AI](https://customerbot.io/directory/freshdesk-freddy-ai/): Helpdesk AI agent; bills per-seat; entry price: from $19/agent/month, billed annually.
- [Goodcall](https://customerbot.io/directory/goodcall/): AI receptionist; bills flat-monthly; entry price: from $79 a month.
- [Gorgias AI Agent](https://customerbot.io/directory/gorgias/): Helpdesk AI agent; bills per-resolution; entry price: from $10 per month, billed monthly.
- [HubSpot Customer Agent](https://customerbot.io/directory/hubspot-customer-agent/): Support chatbot; bills credits; entry price: price not published.
- [My AI Front Desk](https://customerbot.io/directory/my-ai-front-desk/): AI receptionist; bills flat-monthly; entry price: from $99/mo.
- [PolyAI](https://customerbot.io/directory/polyai/): Voice agent platform; bills per-minute; entry price: from 2¢ per connected minute (API); platform pricing via sales.
- [Retell AI](https://customerbot.io/directory/retell-ai/): Voice agent platform; bills per-minute; entry price: $0.07-$0.31/minute.
- [Rosie](https://customerbot.io/directory/rosie/): AI receptionist; bills flat-monthly; entry price: from $49/month.
- [Ruby](https://customerbot.io/directory/ruby/): AI receptionist; bills flat-monthly; entry price: from $250/month.
- [Slang.ai](https://customerbot.io/directory/slang-ai/): AI receptionist; bills flat-monthly; entry price: from $399.
- [Smith.ai AI Receptionist](https://customerbot.io/directory/smith-ai/): AI receptionist; bills per-call; entry price: from $150/mo.
- [Synthflow](https://customerbot.io/directory/synthflow/): Voice agent platform; bills quote-only; entry price: pay-as-you-go after a free build, or Enterprise from $30,000 a year.
- [Tidio Lyro](https://customerbot.io/directory/tidio-lyro/): Support chatbot; bills per-resolution; entry price: from $32.50/month (Lyro AI Agent standalone, from 50 conversations).
- [Upfirst](https://customerbot.io/directory/upfirst/): AI receptionist; bills flat-monthly; entry price: from $24.95/month.
- [Vapi](https://customerbot.io/directory/vapi/): Voice agent platform; bills per-minute; entry price: $0 to start (usage-based).
- [Voiceflow](https://customerbot.io/directory/voiceflow/): Voice agent platform; bills quote-only; entry price: pricing by quote.
- [Zendesk AI agents](https://customerbot.io/directory/zendesk-ai-agents/): Helpdesk AI agent; bills per-resolution; entry price: from $19/agent/month paid yearly.

## Solutions
- [AI appointment booking: how it works and which tools actually book](https://customerbot.io/solutions/ai-appointment-booking/): AI appointment booking tools answer calls, check your calendar, offer times and confirm by text. 8 options compared by price, calendar fit and limits.
- [AI receptionist: what it does and which one fits](https://customerbot.io/solutions/ai-receptionist/): Compare 10 AI receptionists and AI answering services for small business: entry prices from $24.95/mo, billing units, and when a live human is better.
- [AI voice agent platforms: what they cost and who should build](https://customerbot.io/solutions/ai-voice-agent-platforms/): Compare AI voice agent platforms: Vapi, Retell AI, Bland, Synthflow, PolyAI, ElevenLabs Agents and Voiceflow by per-minute rate and compliance.
- [Customer Service Chatbot: 6 Options Compared (2026)](https://customerbot.io/solutions/customer-service-chatbot/): Customer service chatbot pricing compared: per resolution, per conversation, credits or flat monthly. 6 options with entry prices, channels and handoff.
- [AI Helpdesk: AI Agents That Resolve Tickets Inside Your Support Desk](https://customerbot.io/solutions/helpdesk-ai-agents/): Compare AI helpdesk agents from Intercom Fin, Zendesk, Freshdesk, Gorgias and more: per-resolution pricing, a 1,000-ticket example and when to switch.

## Industries
- [AI chatbot for ecommerce: what to buy and what it costs](https://customerbot.io/industries/ai-chatbot-for-ecommerce/): Compare AI chatbots for ecommerce: Shopify integrations, per-resolution pricing, and real cost math for a 2,000-ticket store. Fin, Gorgias, Tidio and more.
- [AI Phone Ordering for Restaurants](https://customerbot.io/industries/ai-phone-ordering-for-restaurants/): Compare AI phone ordering for restaurants. See pricing from $0.07/minute to $399 per location, plus reservation integrations and POS questions to ask vendors.
- [AI receptionist for home services](https://customerbot.io/industries/ai-receptionist-for-home-services/): AI receptionist for home services: 7 answering tools for plumbers, HVAC and electricians, with prices at 100 and 300 calls and emergency-routing checks.
- [AI Receptionist for Law Firms: What to Know Before You Buy](https://customerbot.io/industries/ai-receptionist-for-law-firms/): AI receptionists for law firms compared: legal intake, Clio integrations, urgent call routing and pricing from $24.95/month, plus confidentiality questions.

## Guides
- [AI Call Center: What It Is and How Much You Can Automate](https://customerbot.io/learn/ai-call-center/): An AI call center uses voice agents and chatbots to answer, route and resolve calls. Real per-minute costs at 10,000 minutes and BLS job projections.
- [How much does an AI receptionist cost?](https://customerbot.io/learn/ai-receptionist-cost/): AI receptionist cost at 100 to 1,000 calls a month: real prices from 10 vendors, the four billing units, hidden fees and the cost of a human hire.
- [AI receptionist vs answering service: which should answer your phones?](https://customerbot.io/learn/ai-receptionist-vs-answering-service/): AI receptionist vs answering service: compare who answers, how each bills, after-hours cover, handoffs and real prices from Ruby, Smith.ai, Goodcall and more.
- [How to test an AI receptionist before it answers a real customer](https://customerbot.io/learn/how-to-test-an-ai-receptionist/): How to test an AI receptionist before going live: a 12-call script covering bookings, interruptions, spam and languages, plus a scoring sheet.
- [Voice AI vs Chatbot: Which Should a Business Start With?](https://customerbot.io/learn/voice-agent-vs-chatbot/): Voice AI vs chatbot: compare billing units, channels, and real vendor pricing to decide whether your business should start with a voice agent or a chatbot.

## Pricing breakdowns
- [Bland AI Pricing: Plans, Fees, and Real Costs](https://customerbot.io/directory/bland-ai/pricing/): Bland AI pricing starts at $0.14/min with no platform fee. See plan costs, transfer fees, telephony charges, and worked examples at three call volumes.
- [Chatbase pricing: plans, credits and what a month really costs](https://customerbot.io/directory/chatbase/pricing/): Chatbase pricing starts at $32/month billed yearly for 700 message credits. Every plan, credit overage rates, add-on fees and worked monthly costs.
- [Fin pricing: what Intercom's AI agent costs per month](https://customerbot.io/directory/intercom-fin/pricing/): Fin pricing starts at $0.99 per outcome with a $49/mo minimum, or $19/seat/mo with Intercom. See plan tables, worked monthly costs and add-on fees.
- [Retell AI Pricing: What It Costs and How It Bills](https://customerbot.io/directory/retell-ai/pricing/): Retell AI pricing starts at $0.07–$0.31 per minute, billed per second with no contract. See plan details, worked monthly cost examples, and add-on fees.
- [Smith.ai AI Receptionist pricing](https://customerbot.io/directory/smith-ai/pricing/): Smith.ai AI Receptionist pricing: $150/mo at $2.00/call, or a $0/mo free plan for 25 calls. Plan details, worked cost examples and add-on fees.
- [Vapi Pricing: What It Actually Costs Per Month](https://customerbot.io/directory/vapi/pricing/): Vapi pricing starts at $0.05/min for hosting, with model, voice and telephony billed on top. See plan tiers, worked cost examples and add-on fees.

## Alternatives
- [Fin Alternatives: 5 AI Customer Service Agents Compared](https://customerbot.io/directory/intercom-fin/alternatives/): Looking at Fin alternatives? Compare 5 AI customer service agents by price per resolution, billing model, and fit—Zendesk, Freshdesk, Ada, Gorgias, Crisp.
- [My AI Front Desk Alternatives: 7 Options Compared](https://customerbot.io/directory/my-ai-front-desk/alternatives/): Compare 7 My AI Front Desk alternatives by price, billing unit and handoff: per-call, per-minute and flat plans from $24.95/mo, with free trials.
- [Smith.ai AI Receptionist Alternatives](https://customerbot.io/directory/smith-ai/alternatives/): Compare 7 Smith.ai AI Receptionist alternatives by price, billing model, and fit. Flat-monthly, per-minute, and per-call options from $24.95/month.

## Head-to-head
- [Goodcall vs Rosie: which AI receptionist should you pick?](https://customerbot.io/head-to-head/goodcall-vs-rosie/): Goodcall vs Rosie: pricing per caller vs per minute, bilingual answering, compliance, booking and handoff, and which AI receptionist fits your business.
- [Fin vs Zendesk AI agents](https://customerbot.io/head-to-head/intercom-fin-vs-zendesk-ai-agents/): Fin vs Zendesk AI agents compared: per-resolution pricing, channels, handoff, compliance and real 1,000-conversation cost math to help support teams choose.
- [Retell AI vs Synthflow: which voice AI platform fits your team?](https://customerbot.io/head-to-head/retell-ai-vs-synthflow/): Retell AI vs Synthflow: per-minute pricing from $0.07 vs $30,000/year Enterprise contracts, compliance, integrations and who each platform fits.
- [Vapi vs Retell AI](https://customerbot.io/head-to-head/vapi-vs-retell-ai/): Vapi vs Retell AI compared: per-minute pricing from $0.05 and $0.07-$0.31, free credits, compliance, channels, and which developer platform fits your team.

## Tools
- [AI call center savings calculator](https://customerbot.io/calculators/ai-call-center-savings/)

## About
- [Methodology](https://customerbot.io/methodology/)
- [Disclosures](https://customerbot.io/disclosures/)
- [Editorial team](https://customerbot.io/editor/editorial-team/)