About CustomerBot

Small businesses lose jobs to voicemail; support teams lose weekends to ticket queues. A wave of AI products now promises to fix both, and almost every one of them prices differently — per minute, per call, per caller, per resolution, per seat. CustomerBot exists to make those offers comparable.

What we cover

Four kinds of product: AI receptionists and answering services, voice agent platforms, customer-service chatbots, and AI agents built into helpdesks. We currently track 27 vendors and add new ones on request.

Who edits it

CustomerBot is researched and edited by the CustomerBot Editorial Team. Research is assisted by software (page collection, quote matching and a second automated fact check); every page is reviewed by the team before it is published, and corrections are dated on the page.

What we don’t do

• We don’t publish star ratings we can’t back with tests.
• We don’t accept payment to change facts, verdicts or the order of comparison tables.
• We don’t claim hands-on results until we have made the test calls.

How we check facts · How we earn money · Write to the editor