Directory: AI that answers calls, chats and tickets
Short answer
We track 27 vendors in four groups: ready-made AI receptionists for small businesses, voice agent platforms for teams that build their own, website and messaging chatbots, and AI agents that live inside a helpdesk. The biggest practical difference between them is the billing unit — per minute, per call, per resolution, per seat or flat monthly — so you can filter by it below.
| Vendor | Type | Channels | Bills by | Entry price |
|---|---|---|---|---|
 AdaAda is an enterprise AI customer service platform that deploys AI agents across voice, messaging, and email. | Helpdesk AI agent | Phone, Web chat, Email | Quote only | Custom quote |
 AriniAI receptionist for dental practices and DSOs that answers calls, books appointments, and reactivates patients. | AI receptionist | Phone, Email, SMS | Quote only | Custom quote |
 AvocaAI front office for home service businesses that answers calls, texts, and chats to book jobs around the clock. | AI receptionist | Phone, Web chat, SMS | Quote only | Custom quote |
 Bland AIEnterprise voice AI platform for building and running AI phone agents in regulated industries. | Voice agent platform | Phone, SMS, Web chat | Per minute | $0.14/min |
 BotpressAI-native customer support platform for enterprises, resolving complex tickets end-to-end with AI agents that take real action. | Support chatbot | Web chat, WhatsApp, Social DMs | Flat monthly | $150/mo billed annually |
 ChatbaseAI agents for customer support, sales, and product guidance across chat, email, and voice. | Support chatbot | Web chat, Email, Phone, WhatsApp, Social DMs, In-app | Credits | $32/month billed yearly |
 Crisp AIAI customer support suite with an autonomous agent, Hugo, for support teams across chat, email and messaging channels. | Helpdesk AI agent | Web chat, Email, SMS, WhatsApp, Social DMs | Flat monthly | $45/month |
 DialzaraAI receptionist for small businesses that answers calls 24/7, books appointments, plus SMS, chat, and outbound voice agents. | AI receptionist | Phone, SMS, Web chat | Per minute | $29/month |
 ElevenLabs AgentsPlatform for building and deploying human-like AI voice and chat agents for customer support, sales, and operations. | Voice agent platform | Phone, Web chat, SMS, WhatsApp | Credits | $1/month |
 FinAI customer service agent that resolves support conversations across chat, email, voice and social for businesses. | Helpdesk AI agent | Web chat, Email, Phone, Social DMs | Per resolution | $19/seat/mo + $0.99 per outcome |
 Freshdesk with Freddy AIFreshdesk is a helpdesk with built-in Freddy AI agents and copilot tools for customer support teams. | Helpdesk AI agent | Per seat | $19/agent/month, billed annually | |
 GoodcallAI answering service and receptionist that answers business phone calls 24/7 for small businesses. | AI receptionist | Phone, SMS | Flat monthly | $79 a month |
 Gorgias AI AgentAI agent and helpdesk for ecommerce brands, resolving customer conversations across chat, email, voice and SMS. | Helpdesk AI agent | Web chat, Email, SMS, Phone, Social DMs | Per resolution | $10 per month, billed monthly |
 HubSpot Customer AgentHubSpot Customer Agent is an AI-powered agent that answers customer questions across chat, email, forms, and calling for HubSpot service teams. | Support chatbot | Web chat, Email, Phone | Credits | Not stated |
 My AI Front DeskAI receptionist and front-office platform answering calls, texts, emails, and chats for small and medium businesses. | AI receptionist | Phone, Web chat, Email, SMS, WhatsApp | Flat monthly | $99/mo |
 PolyAIEnterprise voice AI platform for building dialog agents that handle customer calls, chat and messaging at scale. | Voice agent platform | Phone, Web chat, SMS | Per minute | 2¢ per connected minute (API); platform pricing via sales |
 Retell AIRetell AI is a platform for building and deploying AI voice agents that automate phone calls for businesses. | Voice agent platform | Phone, Web chat, SMS, In-app | Per minute | $0.07-$0.31/minute |
 RosieAI answering service for small businesses that answers calls, books appointments, and texts call details 24/7. | AI receptionist | Phone, Web chat, SMS | Flat monthly | $49/month |
 RubyLive virtual receptionists and managed website chat for small businesses, answering calls 24/7 with human staff supported by AI tools. | AI receptionist | Phone, Web chat | Flat monthly | $250/month |
 Slang.aiAI phone answering service built for restaurants that handles reservations, guest questions, and VIP routing. | AI receptionist | Phone, SMS | Flat monthly | $399 |
 Smith.ai AI Receptionist24/7 AI receptionist that answers, qualifies and books calls for small businesses, backed by live agents. | AI receptionist | Phone | Per call | $150/mo |
 SynthflowEnterprise voice AI platform for automating phone calls, with chat and SMS, aimed at operations and engineering teams. | Voice agent platform | Phone, SMS, WhatsApp | Quote only | $30,000 annually |
 Tidio LyroLyro is Tidio's AI customer service agent that answers support questions from your content, for businesses of any size. | Support chatbot | Web chat, Email, Social DMs, WhatsApp | Per resolution | $32.50/month (Lyro AI Agent standalone, from 50 conversations) |
 UpfirstAI answering service and virtual receptionist for small businesses that answers calls 24/7. | AI receptionist | Phone, SMS | Flat monthly | $24.95/month |
 VapiVapi is a developer platform for building, deploying, and monitoring voice AI agents for support, lead qualification, and scheduling. | Voice agent platform | Phone | Per minute | $0 to start (usage-based) |
 VoiceflowAI agent platform that helps CX teams build, launch, and scale customer service agents across channels. | Voice agent platform | Web chat, In-app, WhatsApp, SMS, Phone | Quote only | Custom quote |
 Zendesk AI agentsZendesk AI agents are autonomous service bots that resolve customer issues across messaging, email and voice for support teams. | Helpdesk AI agent | Web chat, Email, Phone, Social DMs, In-app | Per resolution | $19/agent/month paid yearly |
Missing a vendor? Request a free profile. Listings are free and ordered alphabetically; sponsored rows, if any, are labelled.
27 vendors by type and billing unit
Each mark is one vendor, placed by its main product type and the unit its pricing page bills by.
| Type | Per minute5 vendors | Per resolution4 vendors | Per call1 vendor | Flat monthly8 vendors | Per seat1 vendor | Credits3 vendors | Quote only5 vendors |
|---|---|---|---|---|---|---|---|
| AI receptionist | Dialzara | Smith.ai AI Receptionist | GoodcallMy AI Front DeskRosieRubySlang.aiUpfirst | AriniAvoca | |||
| Voice agent platform | Bland AIPolyAIRetell AIVapi | ElevenLabs Agents | SynthflowVoiceflow | ||||
| Support chatbot | Tidio Lyro | Botpress | ChatbaseHubSpot Customer Agent | ||||
| Helpdesk AI agent | FinGorgias AI AgentZendesk AI agents | Crisp AI | Freshdesk with Freddy AI | Ada |
Which channels the 27 vendors cover
Number of vendors whose own pages list each channel.
- Phone23 of 27
- Web chat19 of 27
- SMS16 of 27
- Email11 of 27
- WhatsApp8 of 27
- Social DMs7 of 27
- In-app4 of 27