Support chatbot · by Botpress
Botpress
AI-native customer support platform for enterprises, resolving complex tickets end-to-end with AI agents that take real action.
Botpress in one paragraph
Botpress is an enterprise-grade AI agent platform for customer support that handles complex tickets end-to-end. It takes real action on refunds, account updates, and multi-step workflows without handing complexity back to the team. The vendor positions it as an AI-native helpdesk built by an AI agent company, not the other way around. It works on top of existing helpdesks like Zendesk or Intercom, or as a standalone helpdesk called Botpress Desk. The platform includes escalation rules and fallback logic to determine when AI acts and when it escalates to humans with full context.
How does Botpress bill?
Billing is flat-monthly based on conversation volume, not per-seat. Plans include a set number of conversations (100 to 1,500 depending on tier). A conversation counts as any exchange with at least two messages from the end user in the billing month; for voice calls, 3 minutes counts as 1 conversation. Overage packs of 100 conversations are automatically added at 95% quota usage—$65 per pack on Plus ($0.65/conversation) and $50 per pack on Team ($0.50/conversation). Unused pack conversations expire at month end. AI usage is included up to a monthly limit ($25 on Plus, $150 on Team); when 95% of the AI spend limit is reached, a $10 credit grant is automatically purchased.
| Plan | Price | What’s included |
|---|---|---|
| Free | $0 | 100 conversations, 3 seats, 3 AI agents, Resolution SLA, Help Center, Community support |
| Plus | $150/mo billed annually | 250 conversations/mo, $25 AI usage, unlimited AI agents, whitelabel webchat, Help Center + custom domain, live chat support |
| Team | $750/mo | 1,500 conversations/mo, $150 AI usage, unlimited seats, Teams, routing & RBAC, team analytics, real-time collaboration |
| Custom | Custom pricing | Custom conversation volume, dedicated support, uptime SLA, security review, custom storage, voice channel |
What happens when Botpress can’t answer?
Hot handoff to a human when needed, passing conversation history, account details, and troubleshooting steps already attempted. Escalation rules and fallback logic determine exactly when AI acts and when it escalates, with full context passed to the team.
Connects with
- Intercom
- Zendesk
- Hubspot
- Salesforce
- Slack
- Webchat
Where it’s strong
- No per-seat pricing—unlimited seats on Team plan and flat monthly rates regardless of team size
- AI usage included in subscription price rather than billed separately
- Handles complex multi-step workflows including refunds, account updates, and order corrections
- SOC 2 compliant, GDPR compliant, and penetration tested by KPMG
Watch-outs
- Auto-recharge for conversation packs cannot be turned off—packs are automatically added at 95% quota and persist month-to-month until manually removed
- Unused conversations in overage packs expire at month end and do not roll over
- Voice channel is only available on the Custom enterprise plan
Pick it or skip it
Pick Botpress if: You need an AI support platform that can execute complex workflows like refunds and account updates, and you want predictable flat-rate pricing without per-seat fees.
Skip it if: You need voice capabilities on a standard plan, or you want the ability to disable auto-recharge for conversation overages.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Botpress: quick answers
How much does Botpress cost per month?
Botpress offers a Free plan at $0, a Plus plan at $150/month billed annually, and a Team plan at $750/month. Custom enterprise pricing is available for high-volume needs.
What counts as a conversation in Botpress pricing?
Any exchange with at least two messages from the end user in the billing month counts as a conversation. For voice calls, 3 minutes counts as 1 conversation.
Does Botpress charge per seat?
No. Botpress does not charge per seat. The Free plan includes 3 seats, while the Team plan offers unlimited seats.
What happens when I hit my conversation limit?
You never get cut off. Once you reach 95% of your quota, a pack of 100 conversations is automatically added to your account. You'll be notified at 75% and 100% of your quota.
Is AI usage billed separately?
No. AI usage is included in the plan price—$25 of AI usage on Plus and $150 on Team. Every conversation includes $0.10 of AI usage covered by Botpress.
Does Botpress offer a free trial?
Botpress offers a Free plan with 100 conversations, 3 seats, and 3 AI agents. No credit card is required to start.
Receipts: the quotes behind this profile
Each line is copied from Botpress’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Plus plan costs $150/month billed annually | Plus $150/mo billed annually |
| Team plan costs $750/month | Team Your best fit $750/mo |
| Free plan includes 100 conversations, 3 seats, and 3 AI agents | Free $0 100 conversations No top-ups or overages Get started free Includes: 3 seats |
| Pricing is per conversation, not per seat | Priced for the work it does, not the seats it fills. |
| Overage packs cost $65 per 100 conversations on Plus plan | packs of 100 for $65 ($0.65/convo) |
| Overage packs cost $50 per 100 conversations on Team plan | packs of 100 for $50 ($0.50/convo) |
| Integrates with Intercom, Zendesk, Hubspot, and Salesforce | Integrate Intercom Zendesk Hubspot Salesforce |
| Deploys to Webchat, WhatsApp, and Slack | Deploy Webchat WhatsApp Slack |
| SOC 2 compliant and GDPR compliant | SOC 2 compliant |
| Penetration tested by KPMG | SOC II certified, GDPR compliant, and penetration tested by KPMG |
| Hot handoff passes conversation history and context to human agents | Hot handoff to a human when needed Picks up the ticket with the conversation history, account details, and any troubleshooting steps already attempted. |
| Serves SaaS, Healthcare, Education, Retail, and Fintech industries | Industries SaaS Healthcare Education Retail Fintech |
| No credit card required for free plan | No credit card required |
| 3 minutes of voice call counts as 1 conversation | For voice calls, 3 minutes counts as 1 conversation. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Botpress: homepage (botpress.com)
- Botpress: /pricing (botpress.com)