Support chatbot · by Tidio
Tidio Lyro
Lyro is Tidio's AI customer service agent that answers support questions from your content, for businesses of any size.
Tidio Lyro in one paragraph
Lyro is Tidio's AI customer service agent that answers customer questions using only the support content you provide. It runs on the Tidio platform or connects to existing help desks like Zendesk, Intercom and Salesforce via Lyro Connect. Tidio says customers average a 75% resolution rate with Lyro, and one case study reports a 97% decrease in average response time. Lyro is powered by Claude (Anthropic) and Tidio's in-house models, not ChatGPT. Every account gets 50 free Lyro conversations; paid usage starts at $0.5 per conversation, with a standalone Lyro plan from $32.50 per month.
How does Tidio Lyro bill?
Lyro bills per AI conversation: a conversation is any customer interaction with at least one Lyro reply, and multiple replies within it still count as one. Tidio states a rate of $0.5 per conversation. Every account includes 50 free Lyro conversations (lifetime); after that you buy a monthly quota of 50 to 1,000 conversations, refreshing 30 days after payment. The standalone Lyro AI Agent plan starts at $32.50 for 50 conversations. Premium offers pay-per-resolution billing with a guaranteed 50% resolution rate. Lyro Connect requires a Plus or Premium subscription.
| Plan | Price | What’s included |
|---|---|---|
| Free | $0/mo | First 50 Lyro conversations free (lifetime), first 100 Flows visitors free, basic live chat |
| Starter | $24.17/mo | 100 billable conversations, 50 Lyro AI conversations (one-off), live chat & ticketing, basic analytics |
| Growth | Starts at $49.17/mo | From 250 billable conversations, advanced analytics, user permissions, automatic chat assignment |
| Plus | Starts at $300/mo + monthly usage | Custom billable conversations, discounted usage rates, dedicated success manager, Lyro Connect |
| Premium | Contact for pricing | From 3,000 Lyro AI conversations, guaranteed 50% resolution rate, pay-per-resolution billing, SSO, compliance |
| Lyro AI Agent standalone | $32.50 from 50 Lyro AI conversations | Human handoff, customizable communication style, knowledge-based responses, 7-day free trial |
What happens when Tidio Lyro can’t answer?
Set flexible handoff and escalation rules; Lyro alerts your team instantly when a customer needs human help, and creates a ticket in your support solution when a question is outside its knowledge.
Connects with
- Zendesk
- Intercom
- Salesforce
- Messenger
- Shopify
Languages: Multilanguage is listed as a feature on the pricing page; no specific languages are named.
Where it’s strong
- 50 free Lyro conversations on every account, plus a 7-day free trial with no credit card required
- Published per-conversation rate of $0.5, with multiple AI replies in one conversation counting as a single conversation
- Connects to existing help desks (Zendesk, Intercom, Salesforce) via Lyro Connect without switching platforms
- Tidio reports a 75% average resolution rate across customers, and Premium guarantees a 50% resolution rate
Watch-outs
- Full per-conversation pricing tiers are not published; Lyro Connect pricing is explained only during a sales demo call
- Lyro Connect is only available on Plus (from $300/mo plus usage) and Premium plans
- Self-serve Lyro quotas cap at 1,000 AI conversations per month; higher volumes require a custom plan
- SOC 2 and HIPAA compliance are listed only under the custom tailored solution, not standard plans
Pick it or skip it
Pick Tidio Lyro if: Shortlist Lyro if you want an AI support agent with a free starting quota, a published per-conversation rate, and the option to keep your existing help desk.
Skip it if: Look elsewhere if you need voice/phone support, published volume pricing above 1,000 conversations, or compliance certifications on a standard plan.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Tidio Lyro: quick answers
How much does Tidio Lyro cost per month?
The standalone Lyro AI Agent plan starts at $32.50 per month for 50 Lyro AI conversations. Tidio's bundled plans start at $24.17/mo (Starter) and $49.17/mo (Growth), and Plus starts at $300/mo plus usage.
Is Lyro free to try?
Yes. Every Tidio account starts with 50 free Lyro conversations (lifetime), and there is a 7-day free trial of all features with no credit card required.
What counts as a Lyro conversation?
A Lyro conversation is a customer interaction on any channel integrated with Tidio that has at least one reply from the AI agent. Even if Lyro replies a dozen times or the customer leaves and returns, it still counts as one conversation.
Does Lyro work with Zendesk or Salesforce?
Yes. Lyro Connect lets you add Lyro to Zendesk, Intercom, Salesforce and other help desks without switching platforms, but it is only available on Plus and Premium subscriptions.
What happens when Lyro can't answer a question?
If the answer is not in your support content, Lyro automatically forwards the question to a human agent and learns from their response. With Lyro Connect, it creates a ticket in your existing support solution.
Does Lyro use ChatGPT?
No. Tidio says Lyro is powered by Claude (Anthropic AI) and its own in-house models.
Receipts: the quotes behind this profile
Each line is copied from Tidio’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Lyro costs $0.5 per conversation | Keep costs low while solving more problems. Pay just $0.5 per conversation. |
| 50 free Lyro conversations per account | Every Tidio account starts with 50 Lyro conversations for free. |
| 7-day free trial, no credit card | During the free 7-day trial, you can test all Tidio features and plans... You don't need to provide us with your credit card information |
| Standalone Lyro plan starts at $32.50 for 50 conversations | Available as a stand-alone product 32.50 From 50 Lyro AI conversations |
| Starter plan costs $24.17/mo | Starter Handle all customer conversations in one tool. Reply faster with smarter features. $ 24.17 /mo. |
| Growth plan starts at $49.17/mo | Growth Popular Deliver faster replies with smart automation and seamless collaboration. Starts at 49.17 |
| Plus plan starts at $300/mo plus usage | Get premium features, priority support, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale. |
| Premium includes pay-per-resolution billing and guaranteed resolution rate | From 3 000 Lyro AI conversations Guaranteed 50% Lyro AI resolution rate Pay-per-resolution billing |
| Lyro connects with Zendesk, Intercom and Salesforce | Connect with Zendesk, Intercom, Salesforce, and 20+ platforms |
| Messenger, Instagram, WhatsApp and email integrations | Messenger integration Instagram integration WhatsApp integration Email integration |
| SOC 2 and HIPAA compliance offered | SOC 2 & HIPAA compliance |
| 75% average resolution rate | Our customers average a 75% resolution rate with Lyro AI. |
| 97% decrease in average response time (case study) | 97%bolt decrease in the average response time |
| Flexible handoff and escalation rules with instant team alerts | Set flexible handoff and escalation rules to chat personally with high value customers or discuss sensitive topics. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Tidio: /lyro/ (tidio.com)
- Tidio: /pricing/ (tidio.com)