Support chatbot · by Chatbase
Chatbase
AI agents for customer support, sales, and product guidance across chat, email, and voice.
Chatbase in one paragraph
Chatbase is a platform for building AI agents that handle customer support, sales, and product guidance across chat, email, voice, WhatsApp, and Slack. Chatbase says agents can be built with no code by connecting data sources, defining the agent's role, and setting guardrails. The platform includes a helpdesk where AI and humans work from the same conversation, analytics on topics and sentiment, and actions such as order lookups and subscription changes. Chatbase states it is trusted by 10,000+ brands and lists GDPR, SOC 2 Type II, and HIPAA compliance.
How does Chatbase bill?
Chatbase bills as a monthly or yearly subscription built around message credits. Hobby includes 700 message credits per month, Basic 4,000, and Business 15,000; yearly billing is 20% off. If credits fall below a threshold you set, auto-recharge adds credits that do not expire at $40 per 1,000 message credits. Add-ons include removing 'Powered By Chatbase' branding at $1,188/year, extra agents at $300 per agent per year, and extra storage at $300 per 10 MB per year. Enterprise uses custom pricing with flexible billing.
| Plan | Price | What’s included |
|---|---|---|
| Hobby | $32/month billed yearly ($40 monthly) | 700 message credits/month, 2 members, basic integrations, basic analytics, file attachments in chat |
| Basic | $120/month billed yearly ($150 monthly) | 4,000 message credits/month, 3 members, advanced integrations, Chatbase helpdesk inbox, voice, API access |
| Business | $400/month billed yearly ($500 monthly) | 15,000 message credits/month, 5 members, advanced analytics, sources suggestions, tickets as a source |
| Enterprise | Custom pricing | Custom usage with flexible billing, SSO, HIPAA-eligible, audit logs, white-labeling, SLAs, success manager, priority support |
Worked examples: Chatbase pricing at three call volumes.
What happens when Chatbase can’t answer?
Helpdesk built for AI and humans working from the same conversation; guardrails can direct users to billing support or a human agent; teams can track resolution rates and review escalations.
Booking and scheduling
Agents have a 'Get slots' action and a Calendly integration is listed; travel use case mentions connection to your PMS and booking engine.
Connects with
- Slack
- Stripe
- Zendesk
- Salesforce
- Intercom
- HubSpot
- Zoho Desk
- Freshdesk
- Gorgias
- Zapier
- Twilio
- Shopify
- Messenger
- Calendly
Where it’s strong
- Deploys one agent across chat, WhatsApp, email, Slack, and voice with a single click
- No-code setup: connect data sources, define the agent's role, and set guardrails, ready in minutes
- Built-in helpdesk where AI and humans work from the same conversation, with escalation review
- Lists GDPR, SOC 2 Type II, and HIPAA compliance, with data encrypted at rest and in transit
Watch-outs
- Billing is credit-based, so costs rise with message volume; auto-recharge adds $40 per 1,000 credits
- Entry Hobby plan is limited to 700 message credits/month, 1 agent, and basic integrations
- Voice and API access only appear from the Basic plan ($120/month billed yearly) upward
Pick it or skip it
Pick Chatbase if: Support teams that want a no-code AI agent across chat, email, voice, and WhatsApp with a built-in human helpdesk.
Skip it if: Buyers who need published per-minute voice rates or flat unlimited pricing, since billing is credit-based and Enterprise is quote-only.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Chatbase: quick answers
How much does Chatbase cost per month?
Hobby is $32/month billed yearly ($40 monthly), Basic is $120/month billed yearly ($150 monthly), and Business is $400/month billed yearly ($500 monthly). Enterprise is custom pricing.
Is there a free trial?
Yes. The Hobby plan offers a 7-day trial, and the homepage promotes a 'Start free trial' option.
How do Chatbase message credits work?
Each plan includes a monthly credit allowance (700 on Hobby, 4,000 on Basic, 15,000 on Business). When credits fall below a set threshold, auto-recharge adds non-expiring credits at $40 per 1,000 message credits.
Which channels does Chatbase support?
Chatbase deploys agents across chat, email, voice, WhatsApp, Slack, Meta apps such as Messenger and Instagram, and your website.
Can conversations be handed to a human?
Yes. Chatbase includes a helpdesk built for AI and humans working from the same conversation, and guardrails can direct users to a human agent.
Is Chatbase compliant with security standards?
Chatbase lists GDPR compliance, SOC 2 Type II independent audits, and HIPAA eligibility on Enterprise, with data encrypted at rest and in transit.
Receipts: the quotes behind this profile
Each line is copied from Chatbase’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| AI agents for customer experience across chat, email, and voice | AI agents that meet customers at every stage of their journey, across chat, email, and voice, to resolve issues end to end and increase revenue. |
| Deploy across chat, WhatsApp, email, Slack | Publish your agent across chat, WhatsApp, email, Slack, and more with a single click. Goes live instantly. |
| Voice channel for phone calls | Let customers call and get instant answers. Your agent handles questions over voice with natural, conversational responses. |
| Hobby plan is $32/month billed yearly | Hobby $32$40$32$32 /monthbilled yearly Save $96 yearly |
| Basic plan price and credits | Basic $120$150$120$120 Save $360 yearly For small teams launching their first agent. 4,000 message credits/month |
| Business plan price and credits | BusinessPopular $400$500$400$400 Save $1,200 yearly For teams with a growing customer base. 15,000 message credits/month |
| Enterprise is custom pricing | Enterprise CustomCustom pricing For companies deploying AI agents at scale. Custom usage with flexible billing |
| Auto-recharge credits cost $40 per 1,000 message credits | When your credits fall below the threshold you set, we'll automatically add credits that don't expire to your account, ensuring uninterrupted service. $40per 1000 message credits |
| 7-day trial on Hobby | 700 message credits/month Start 7-day trial |
| Helpdesk for AI and humans together | Helpdesk built for AI and humans working from the same conversation. |
| Guardrails can direct users to a human agent | Don't handle refunds; direct users to billing support or a human agent. |
| Agent has a Get slots action | Actions Get invoices Get slots Retrieve products |
| Named integrations list | Stripe Zendesk Zendesk Messaging Salesforce Intercom HubSpot Zoho Desk Freshdesk Freshchat Helpscout Gorgias Odoo Sunshine Zapier Twilio Shopify Slack WhatsApp Messenger Instagram Calendly Wordpress |
| Named industry verticals | Built for your industry Retail & E-commerceShoppers want sizing, shipping, and returns answered instantly. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Chatbase: homepage (chatbase.co)
- Chatbase: /pricing (chatbase.co)