Helpdesk AI agent · by Crisp
Crisp AI
AI customer support suite with an autonomous agent, Hugo, for support teams across chat, email and messaging channels.
Crisp AI in one paragraph
Crisp AI is the artificial intelligence layer of Crisp, a customer support platform from Crisp IM SAS in France, built around an AI support agent called Hugo. Crisp says its AI trains on a company's own data sources — website crawls, knowledge base articles, past conversations, imported PDFs and CSVs, and Q&A snippets — to answer customers and assist agents. It offers a customer-facing AI agent deployable via a no-code workflow builder across web chat, WhatsApp, Messenger, Instagram and email, plus an internal AI copilot that drafts and improves agent replies. Pricing is a flat monthly rate per workspace with included AI credits, starting with a free plan.
How does Crisp AI bill?
Crisp bills a flat monthly rate per workspace, not per conversation: 'You'll not have to pay 1$ per resolved conversation.' Paid plans are Mini at $45/month (4 seats, $5 AI credits, around 90 automated conversations), Essentials at $95/month (10 seats, $25 AI credits, around 450 automated conversations) and Plus at $295/month (20+ seats, $75 AI credits, around 1350 automated conversations). Additional agents cost $10 per month. A free plan with 2 seats and no AI credits is available forever, and Enterprise uses custom pricing. All plans embed a 'fair use' of AI.
| Plan | Price | What’s included |
|---|---|---|
| Free | Free forever | Website chat widget, shared inbox, 2 seats, no AI credits, e-commerce integrations |
| Mini | $45 per month, per workspace | 4 seats, $5 included AI credits (~90 automated conversations), shared email inbox, chat triggers, unlimited data retention |
| Essentials | $95 per month, per workspace | 10 seats, $25 included AI credits (~450 automated conversations), omnichannel inbox, AI chatbot, knowledge base, analytics |
| Plus | $295 per month, per workspace | 20+ seats, $75 included AI credits (~1350 automated conversations), AI-First Support Suite, ticketing, 100+ integrations, white labelling |
| Enterprise | Unique pricing | Dedicated onboarding, personalized SLA, custom features, team training |
What happens when Crisp AI can’t answer?
The MagicReply bot block lets you set a confidence level; if the AI can't find the answer, it says so and the team follows up. 'When a handoff is needed, AI passes the conversation along with full context, reducing friction and resolution time.'
Connects with
- Shopify
- Adobe
- WooCommerce
- Prestashop
- WhatsApp Business
- Instagram DMs
- SMS
- Line
- Viber
- Messenger
Languages: LiveTranslate translates messages into more than 50 languages; multilingual AI translates messages into over 50 languages on any channel; Q&A answers can be added in a multilingual format.
Where it’s strong
- Flat per-workspace pricing with AI credits included, so bills do not scale with conversation volume
- Free forever plan and a 14-day full-feature trial with no card required, extendable up to 30 days
- AI agent deploys across web chat, WhatsApp, Messenger, Instagram and email from one no-code workflow builder
- Confidence threshold on the MagicReply bot block prevents the AI from answering when it is unsure
Watch-outs
- AI usage is governed by dollar-denominated credits ($5/$25/$75 per plan); the text does not state the cost of extra credits once included amounts run out
- Automated conversation volumes are approximate ('Around 90/450/1350'), so real capacity per plan is not precisely defined
- No compliance certifications (HIPAA, SOC 2, GDPR) are stated in the source text
Pick it or skip it
Pick Crisp AI if: Support teams wanting a flat monthly helpdesk subscription with an AI agent and copilot included, across chat, email and messaging channels.
Skip it if: Buyers who need published security certifications, per-resolution pricing details, or phone-first AI receptionist features.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Crisp AI: quick answers
How much does Crisp AI cost per month?
Paid plans start at $45 per month per workspace (Mini). Essentials is $95 and Plus is $295, each with more seats and included AI credits. A free plan and custom Enterprise pricing are also available.
Does Crisp charge per resolved conversation?
No. Crisp states 'You'll not have to pay 1$ per resolved conversation.' Billing is a flat rate per workspace with included AI credits and fair use of AI on all plans.
Is there a free trial or free plan?
Yes. There is a free plan forever with 2 seats and no AI credits, plus a 14-day free trial of all features with no card required. Crisp says the trial can extend up to 30 days through advanced features configuration.
Which channels can the Crisp AI agent answer on?
The AI Agent workflow can trigger from the web chat widget, WhatsApp, Messenger, Instagram and email. The Essentials plan's omnichannel inbox also connects SMS, Line and Viber.
What happens when the AI cannot answer a question?
The MagicReply block has a confidence level setting; if the AI cannot find the answer, it says so and the team follows up. Crisp also says that when a handoff is needed, the AI passes the conversation along with full context.
What are AI credits in Crisp plans?
Each paid plan includes dollar-denominated AI credits: $5 on Mini (around 90 automated conversations), $25 on Essentials (around 450) and $75 on Plus (around 1350). The text does not state the price of additional credits.
Receipts: the quotes behind this profile
Each line is copied from Crisp’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Lowest paid plan is $45 per month per workspace | $45 Per month, per workspace |
| Essentials costs $95 per month | ### Essentials For small companies requiring a full-featured customer support platform. You get all our flagship features. $95 |
| Plus costs $295 per month | ### Plus For medium-sized businesses looking for an AI-powered omnichannel customer support software, plus all our features. $295 |
| Free plan exists forever with 2 seats and no AI credits | Free Forever Use Crisp for free Key features included: Website chat widget Engage with visitors directly on your website. 2seats included No AI credits included |
| Flat rate per workspace regardless of conversation count | we offer a straightforward and easy-to-understand pricing model with a flat rate per workspace. This means you pay a single, consistent price regardless of the number of conversations |
| No per-resolution charge | All plans embed a fair use of AI You'll not have to pay 1$ per resolved conversation |
| AI credits included per plan: $5, $25, $75 | AI Credits $ 5 $ 25 $ 75 |
| Additional agents cost $10 per month | Additional agents (per month) $ 10 |
| 14-day free trial with all features, no card required | 14 days free trial — All Crisp features — No card required |
| Trial extendable up to 30 days | Up to 30 days free trial Unlock longer trial through advanced features configuration. |
| AI agent deploys to web chat, WhatsApp, Messenger, Instagram and email | choosing which messaging channel you want it to trigger from: Web chat widget, WhatsApp, Messenger, Instagram, and even email. |
| E-commerce integrations with Shopify, Adobe, WooCommerce, Prestashop | Sync each Crisp conversation with your e-commerce platform: Shopify, Adobe, WooCommerce, and Prestashop. |
| Omnichannel inbox connects WhatsApp Business, Instagram DMs, SMS, Line, Viber | Connect your Crisp inbox with WhatsApp Business, Instagram DMs, SMS, Line, Viber, and more. |
| AI says when it cannot answer and team follows up | If the AI can't find the answer, it'll say it and your teams have just to follow-up. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Crisp: /en/ai/ (crisp.chat)
- Crisp: /en/pricing/ (crisp.chat)