Helpdesk AI agent · by Freshworks
Freshdesk with Freddy AI
Freshdesk is a helpdesk with built-in Freddy AI agents and copilot tools for customer support teams.
Freshdesk with Freddy AI in one paragraph
Freshdesk is Freshworks' customer support helpdesk with built-in Freddy AI features for support teams. It combines ticketing, a shared inbox, a customer portal, and a knowledge base with AI tools: Freddy AI Agent handles email conversations autonomously, and Freddy AI Copilot assists human agents with drafting, translation, and summaries. Freshworks sells it in three per-agent tiers (Growth, Pro, Enterprise), billed annually, with AI Agent sessions metered separately after an included 500-session allowance. The company says it is trusted by 74,000+ businesses worldwide and offers a 14-day free trial of the Enterprise plan.
How does Freshdesk with Freddy AI bill?
Billing is per agent per month, billed annually: Growth $19, Pro $55, Enterprise $89. Each plan includes the first 500 Freddy AI Agent sessions once per account; after that, additional sessions cost $49 per 100 sessions, and session packs expire with your payment cycle. Freddy AI Copilot is a $29/agent/month add-on, assignable to any number of agents. Other add-ons: day passes ($2/$7/$12 per pass by plan), connector app tasks at $80 per 5,000 tasks, and MCP actions at $15 per 1,000 actions beyond annual entitlements. No cancellation fees; cancellation takes effect at end of term.
| Plan | Price | What’s included |
|---|---|---|
| Growth | $19/agent/month, billed annually | Freddy AI Agent (first 500 sessions included), ticketing & shared inbox, customer portal & knowledge base, out-of-the-box analytics |
| Pro | $55/agent/month, billed annually | Adds multilingual helpdesk, custom dashboards, intelligent routing, multiple SLA policies, external collaborators |
| Enterprise | $89/agent/month, billed annually | Adds Freddy AI Insights, skill-based routing, sandbox, audit logs, allowed domains & IP whitelisting |
What happens when Freshdesk with Freddy AI can’t answer?
Ticketing system handles customer escalations with intelligent prioritization, assignment, and tracking; intelligent routing and skill-based ticket assignment route tickets to the right agent.
Where it’s strong
- Published per-agent pricing on three tiers, starting at $19/agent/month billed annually.
- 500 Freddy AI Agent sessions included on every paid plan to test the AI before buying session packs.
- Freddy AI Copilot can be purchased for only the agents who need it, not the whole team.
- Live translation of conversations in 60+ languages and a multilingual helpdesk on Pro and above.
Watch-outs
- AI Agent usage is metered separately: after 500 sessions, each additional 100 sessions costs $49, and packs expire with your payment cycle.
- Freddy AI Copilot costs an extra $29/agent/month on top of the plan price.
- The dedicated Freddy AI customer-service page returned a 404, so some AI feature details are only covered on the pricing page.
Pick it or skip it
Pick Freshdesk with Freddy AI if: Support teams that want a traditional ticket-based helpdesk with optional, metered AI agents and an agent copilot add-on.
Skip it if: Buyers who need AI resolution pricing bundled into a flat rate, or who need phone/voice AI, which the text does not mention.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Freshdesk with Freddy AI: quick answers
How much does Freshdesk with Freddy AI cost per month?
Plans start at $19/agent/month (Growth), $55/agent/month (Pro), and $89/agent/month (Enterprise), all billed annually. Freddy AI Copilot is an extra $29/agent/month.
What is a session in Freddy AI Agent?
A session is a unique interaction between an end-user and an AI Agent. For the Email AI Agent, a session is a 72-hour window from the customer's first email, and all AI replies in that window count as one session.
Is there a free trial for Freshdesk?
Yes. Signing up gives you the Enterprise plan free for 14 days, after which you pick a plan and pay by credit card. Paid plans also include 500 free Freddy AI Agent sessions, once per account.
How much do extra Freddy AI Agent sessions cost?
Additional sessions cost $49 per 100 sessions. You can buy any number of session packs, and their validity matches your payment cycle (e.g., quarterly payment means sessions expire quarterly).
Do I have to buy Freddy AI Copilot for every agent?
No. Freddy AI Copilot can be purchased and assigned to any number of agents you choose, at $29/agent/month billed annually.
Are there cancellation fees?
No. Freshdesk is pay-as-you-go with no cancellation fees, but cancellation takes effect only at the end of your current term.
Receipts: the quotes behind this profile
Each line is copied from Freshworks’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Growth plan costs $19/agent/month billed annually | $19/agent/month, billed annuallyLaunch AI-powered service over email |
| Pro plan costs $55/agent/month billed annually | $55/agent/month, billed annuallyScale AI-powered service across your business |
| Enterprise plan costs $89/agent/month billed annually | $89/agent/month, billed annuallyDeliver enterprise-grade, AI-powered service |
| Extra AI Agent sessions cost $49 per 100 sessions | Additional AI Agent sessions $49/100 sessions |
| First 500 AI Agent sessions included on plans | Freddy AI Agent (first 500 sessions included) |
| 14-day free trial on Enterprise plan | When you sign up, you instantly get access to our Enterprise plan for 14 days. |
| 500 free sessions once per account | We offer 500 free sessions on the Growth, Pro, and Enterprise plans to try out Freddy AI Agent. This is limited to once per account. |
| Freddy AI Copilot add-on is $29/agent/month | Freddy AI Copilot $29/agent/month |
| Day passes priced per plan tier | Day passes at $2/pass |
| Connector app tasks cost $80 per 5,000 tasks | Connector app tasks at $80/5000 tasks |
| MCP actions cost $15 per 1,000 actions | MCP actions $15/1000 actions |
| Live translation supports 60+ languages | Translate customer conversations and your responses in real-time, in 60+ languages. |
| Email AI Agent handles back-and-forth email replies | Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback. |
| Unified conversations across email, messaging, and web widget | Supports unified conversations across email, messaging, and web widget. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Freshworks: /freshdesk/omni/freddy-ai-agent/ (freshworks.com)
- Freshworks: /freshdesk/pricing/ (freshworks.com)