Helpdesk AI agent · by Intercom
Fin
AI customer service agent that resolves support conversations across chat, email, voice and social for businesses.
Fin in one paragraph
Fin is an AI customer service agent from Intercom that resolves support conversations across chat, email, voice, social, Slack and API. The vendor positions it as 'the highest performing AI Agent for every customer conversation' and says customers average a 76% resolution rate across 12,000+ businesses. Fin works natively with the Intercom helpdesk or with existing helpdesks including Salesforce, Zendesk, Freshdesk and HubSpot. It uses Intercom's Apex AI models, which the company says are purpose-built for customer service. The product includes an operations agent called Operator that finds insights and recommends improvements. Fin offers a 14-day free trial with no credit card required.
How does Fin bill?
Fin charges $0.99 per outcome, where an outcome counts when a customer confirms resolution, doesn't ask for more help after Fin responds, or Fin completes a workflow including handoffs. You're charged at most once per conversation even if Fin answers multiple questions, and if the conversation reopens the outcome is refunded. If Fin can't answer or the customer asks for a human, you pay nothing. With the Intercom helpdesk, you also pay $19 per seat per month. With an existing helpdesk, there's a $49/month minimum that includes 50 outcomes, with no seat costs. Voice outcomes cost $1.99 each via sales. Spending limits and alerts control costs.
| Plan | Price | What’s included |
|---|---|---|
| Fin AI Agent with Intercom helpdesk | $19 per seat/mo + $0.99 per outcome | Single natively integrated customer service platform combining Intercom helpdesk with Fin AI Agent |
| Fin with your existing helpdesk | $0.99 per outcome, $49/month minimum | Works with any helpdesk including Salesforce, Zendesk, Freshdesk; includes 50 outcomes; no seat costs or setup fees |
| Pro add-on | From $100 per workspace/mo | Advanced AI features, Operator agent, analysis of 500 conversations/month, 6,000 credits per month |
| Copilot add-on | $29 per teammate/mo | Personal AI assistant in inbox; 10 Copilot and 10 AI Auto-translation conversations free per agent/mo |
Worked examples: Fin pricing at three call volumes.
What happens when Fin can’t answer?
Connect a supported helpdesk so Fin can hand off anything it can't resolve. If the customer asks to speak to a human, you pay nothing.
Connects with
- Intercom
- Salesforce
- Freshdesk
- HubSpot
- Zendesk
- Slack
- Shopify
- Stripe
- Notion
- Confluence
- Box
Where it’s strong
- Pay only for resolved outcomes—no charge if Fin can't answer or customer requests human
- Works with existing helpdesks (Salesforce, Zendesk, Freshdesk, HubSpot) or natively with Intercom
- 14-day free trial includes all features and add-ons with no credit card required
- Compliance certifications include SOC 2, ISO 27001, ISO 27701, ISO 42001, HIPAA and AIUC-1
Watch-outs
- Voice support costs $1.99 per outcome, double the standard rate, and requires contacting sales
- Pro add-on starts at $100 per workspace/month for advanced AI features and Operator
- Existing helpdesk option has $49/month minimum even if usage is lower
Pick it or skip it
Pick Fin if: You want AI customer service with outcome-based pricing and already use or plan to use Intercom, Salesforce, Zendesk, Freshdesk or HubSpot.
Skip it if: You need published pricing for high-volume voice support or want a flat monthly rate regardless of resolution volume.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Fin: quick answers
How much does Fin cost per month?
Fin costs $0.99 per outcome with the Intercom helpdesk at $19 per seat/month, or with your existing helpdesk at $0.99 per outcome with a $49/month minimum that includes 50 outcomes. Voice outcomes cost $1.99 each.
What counts as an outcome?
An outcome is counted when a customer confirms their issue is resolved, they don't ask for more help after Fin responds, or Fin completes a workflow including handoffs. You're only charged once per conversation maximum.
Is there a free trial?
Yes, Fin offers a 14-day free trial with no credit card required. The trial includes all features, Fin, and add-ons.
Can I use Fin with my existing helpdesk?
Yes, Fin works with tools like Salesforce, Zendesk, Freshdesk and HubSpot. Pricing is $0.99 per outcome with a $49/month minimum that includes 50 outcomes, with no seat costs or setup fees.
What happens if Fin can't resolve a conversation?
If Fin can't answer or fails to perform an action, or if the customer asks to speak to a human at any point, you pay nothing for that conversation.
What integrations does Fin support?
Fin integrates with Slack, Shopify, Stripe, Notion, Confluence and Box. For helpdesks, it's natively integrated with Intercom and supported on Salesforce, HubSpot, Freshdesk and Zendesk.
Receipts: the quotes behind this profile
Each line is copied from Intercom’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Fin costs $0.99 per outcome | Fin is priced at **$0.99 per outcome**. |
| Intercom helpdesk costs $19 per seat per month | $19Per Seat/Mo |
| Existing helpdesk option has $49/month minimum | $49/month minimum, which includes 50 outcomes |
| 14-day free trial with no credit card | 14 day free trial. No credit card required. |
| Supports voice, chat, email, social, Slack | Supports: Voice, Chat, Email, Social, Slack, and more |
| Integrates with Salesforce, Freshdesk, HubSpot, Zendesk | Including: Salesforce, Freshdesk, HubSpot, Zendesk, and more |
| Connects with Slack, Shopify, Stripe | Connect the systems you already use, including Slack, Shopify, Stripe and many more. |
| Has SOC 2, ISO 27001, ISO 27701, ISO 42001, HIPAA, AIUC-1 | including SOC 2, ISO 27001, ISO 27701, ISO 42001, HIPAA and AIUC-1 |
| Customers average 76% resolution rate | Fin customers average a 76% resolution rate, across 12,000\+ businesses. |
| Hands off to human when it can't resolve | And connect a supported helpdesk so Fin can hand off anything it can't resolve. |
| No charge if customer asks for human | If Fin can't answer or fails to perform an action, or if at any point the customer asks to speak to a human, you pay nothing. |
| Charged at most once per conversation | You're only charged at most once per conversation, even if Fin takes multiple actions or answers multiple questions. |
| Voice outcomes cost $1.99 | Fin Voice is available via sales at $1.99 per voice outcome. |
| Pro add-on from $100 per workspace per month | From$100per workspace/mo |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Intercom: homepage (fin.ai)
- Intercom: /pricing (fin.ai)