AI receptionist · by Ruby Receptionists
Ruby
Live virtual receptionists and managed website chat for small businesses, answering calls 24/7 with human staff supported by AI tools.
Ruby in one paragraph
Ruby is a virtual receptionist and managed live chat service for small businesses. Ruby says trained human receptionists—not bots—answer calls 24/7, including weekends and holidays, with AI used behind the scenes for transcripts, sentiment analysis, and call flows. Services include lead capture, appointment scheduling, payment collection, outbound calling, and bilingual English-Spanish answering. Ruby states plans are billed on monthly receptionist minutes starting at $250/month, with separate chat and bundled plans. The company says it serves legal, home services, healthcare, financial, and other small businesses, and claims 15,000+ businesses use the service.
How does Ruby bill?
Ruby bills flat monthly plans based on the number of receptionist minutes. Published virtual receptionist tiers are $250/month for 100 minutes, $395 for 200 minutes, $720 for 500 minutes, and $1,725 for a larger plan. Ruby says the only difference between plans is the number of minutes, with all features included and no hidden fees for activation, onboarding, setup, or customization. Chat plans are priced separately ($143, $335, $520) based on chat volume, and bundling chat with a receptionist plan saves 20%. The text does not state overage rates for exceeding plan minutes.
| Plan | Price | What’s included |
|---|---|---|
| Virtual receptionist - 100 minutes | $250/month | 100 receptionist minutes per month; all features included |
| Virtual receptionist - 200 minutes | $395/month | 200 receptionist minutes per month; all features included |
| Virtual receptionist - 500 minutes | $720/month | 500 receptionist minutes per month; all features included |
| Virtual receptionist - larger plan | $1,725/month | Larger minute allowance for larger and growing businesses |
| Live chat - entry | $143/month | Chat plan for solo practices and one-person businesses |
| Live chat - mid | $335/month | Chat plan for organizations of all kinds |
| Live chat - upper | $520/month | Chat plan; only difference between chat plans is number of chats |
| Bundled - 10 chats | $115/month | Up to 10 chats added to a virtual receptionist plan (20% savings) |
| Bundled - 30 chats | $268/month | Up to 30 chats added to a virtual receptionist plan |
| Bundled - 50 chats | $416/month | Up to 50 chats added to a virtual receptionist plan |
What would a month cost?
Our model uses the cheapest published plan for each volume and a 3-minute average call. Change the inputs in the savings calculator.
| Calls per month | 100 | 300 | 600 | 1,000 |
|---|---|---|---|---|
| Estimated bill | $720 (500 minutes) | Above published plans | Above published plans | Above published plans |
Ruby is a live human receptionist service; overage rate not captured; volumes beyond 500 minutes show as "over plan".
Where Ruby sits at 300 calls a month
300 calls of 3 minutes, priced on each vendor’s cheapest published plan. Cheapest first.
Vapiusage, platform fee only$45+
Retell AIusage, rate range$63–$279
Bland AIusage, rate range$126
GoodcallGrowth$129
RosieScale$149
UpfirstPro$160
My AI Front DeskBusiness-in-a-Box$274
DialzaraBusiness Elite$349
Smith.ai AI ReceptionistEnterprise$500- Rubyover planAbove published plans
What happens when Ruby can’t answer?
Receptionists connect callers to you or another number according to your preferences; live chat has a call-connect feature that brings warm leads to your phone.
Booking and scheduling
Receptionists can schedule appointments; scheduling is listed as an optional feature available in all plans at no extra cost.
Where it’s strong
- 24/7 live human answering including weekends and holidays, with English-Spanish bilingual call handling available
- Published flat monthly pricing with all features included at every tier and no stated setup or onboarding fees
- HIPAA-compliant receptionist and chat services stated as available
- Broad feature set included in all plans: scheduling, payment collection, lead intake, outbound calling, robocall filtering
Watch-outs
- The text does not state what happens or what it costs if you exceed your monthly minutes
- No free trial or free plan is mentioned in the text
- Ruby claims 5000+ integrations but names no specific integration partners in the text
Pick it or skip it
Pick Ruby if: A small business that wants live human receptionists answering calls and chats 24/7 with predictable flat monthly pricing.
Skip it if: Buyers who want a fully automated AI agent that independently conducts calls, or who need per-call pricing or a free trial.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Ruby: quick answers
How much does Ruby cost per month?
Virtual receptionist plans start at $250/month for 100 receptionist minutes. Higher tiers are $395 for 200 minutes, $720 for 500 minutes, and $1,725 for a larger plan. Live chat plans start at $143/month.
Does Ruby use AI or live receptionists?
Ruby uses live, human receptionists. The company says an AI virtual receptionist that independently picks up and conducts the call is not how Ruby works; AI supports the experience behind the scenes with transcripts and AI-assisted call flows.
Are Ruby's receptionists bilingual?
Yes. Ruby offers English-Spanish call handling with a bilingual virtual receptionist available 24/7.
Is there a free trial for Ruby?
Not stated. The text mentions no long-term contracts and plans starting at $250/month, but does not mention a free trial or free plan.
Is Ruby HIPAA compliant?
Ruby lists HIPAA-compliant receptionists and says HIPAA-compliant services are available in its plans, including HIPAA-compliant chat services.
Can Ruby schedule appointments and take payments?
Yes. Ruby says receptionists can schedule appointments and collect payments according to your preferences, and scheduling is listed as an optional feature available in all plans at no extra cost.
Receipts: the quotes behind this profile
Each line is copied from Ruby Receptionists’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Plans start at $250/month | No long-term contracts. Plans start at $250/month. |
| 100-minute plan costs $250/month | minutes per month Great for startups ### $250 /month ### 100 |
| 200-minute plan costs $395/month | Great for one-person businesses ### $395 ### 200 |
| 500-minute plan costs $720/month | Great for small businesses of all kinds ### $720 ### 500 |
| Larger plan costs $1,725/month | Great for larger and growing businesses ### $1,725 |
| Chat plans priced at $143, $335, $520 | ### $143 Great for solo practices and one-person businesses ### $335 Great for organizations of all kinds ### $520 |
| Bundled chat add-ons cost $115, $268, $416 | Up to 10 chats for $115 (a 20% savings) |
| Plans differ only by minutes, all features included | The only difference between our plans? The number of receptionist minutes—meaning you always have access to the same comprehensive set of features at no extra cost. |
| No hidden fees for setup or onboarding | There are no additional or hidden fees for activation, onboarding, setup, customization, or coverage during certain periods. |
| Plans are based on monthly receptionist minutes | Ruby offers plans based on monthly receptionist minutes, so a solo business and a growing team don’t have to purchase the same amount of coverage. |
| HIPAA-compliant services available | HIPAA-compliant receptionists |
| English-Spanish bilingual answering 24/7 | Ruby offers English-Spanish call handling with a bilingual virtual receptionist available 24/7. |
| Receptionists connect callers to you or another number | they can answer common questions, capture leads, schedule appointments, collect payments, and connect callers to you or another number |
| Receptionists can schedule appointments | Ruby receptionists can answer common questions, capture leads, schedule appointments, and connect callers according to your preferences. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Ruby Receptionists: homepage (ruby.com)
- Ruby Receptionists: /pricing/ (ruby.com)