AI receptionist · by My AI Front Desk
My AI Front Desk
AI receptionist and front-office platform answering calls, texts, emails, and chats for small and medium businesses.
My AI Front Desk in one paragraph
My AI Front Desk (Frontdesk) is an AI receptionist and front-office platform for small and medium businesses that answers calls, texts, emails, and chats 24/7. The vendor says agents set themselves up from your website, share one customer memory across channels, and improve after each conversation. It qualifies leads, books appointments on a live calendar, and writes back to your CRM. The company claims 10,000+ business customers and HIPAA compliance with signed BAAs. Pricing starts at $99/mo for Business-in-a-Box with 200 voice minutes; Enterprise is custom-quoted.
How does My AI Front Desk bill?
Business-in-a-Box is a flat $99/mo ($79/mo billed annually) with 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 email drafts, and 300 form submissions included. Overages draw from a 1,000-credit monthly pool at 25 credits/min voice ($0.25), 4 credits/SMS, 5 credits/chatbot conversation; 1 credit = $0.01. Unused pool credits expire monthly. Auto-reload adds 1,000 credits for $10; purchased credits never expire. Partner/Enterprise is custom-priced by volume, with voice from 7 credits/min.
| Plan | Price | What’s included |
|---|---|---|
| Business-in-a-Box | $99/mo or $79/mo billed annually | 200 voice minutes/mo, 100 chatbot convos, 400 SMS, 300 form submissions, 500 email drafts, 1,000 monthly overage credits, Zapier, 2 editor seats, 20 knowledge base pages |
| Partner / Enterprise | Custom | For 25+ interactions/day: volume pricing (voice from 7 credits/min), API access, custom integrations, dedicated account manager, white-glove onboarding, SLA support |
What would a month cost?
Our model uses the cheapest published plan for each volume and a 3-minute average call. Change the inputs in the savings calculator.
| Calls per month | 100 | 300 | 600 | 1,000 |
|---|---|---|---|---|
| Estimated bill | $124 (Business-in-a-Box) | $274 (Business-in-a-Box) | $499 (Business-in-a-Box) | $799 (Business-in-a-Box) |
Where My AI Front Desk sits at 300 calls a month
300 calls of 3 minutes, priced on each vendor’s cheapest published plan. Cheapest first.
Vapiusage, platform fee only$45+
Retell AIusage, rate range$63–$279
Bland AIusage, rate range$126
GoodcallGrowth$129
RosieScale$149
UpfirstPro$160- My AI Front DeskBusiness-in-a-Box$274
DialzaraBusiness Elite$349
Smith.ai AI ReceptionistEnterprise$500
Rubyover planAbove published plans
What happens when My AI Front Desk can’t answer?
Warm-transfers calls or sends a real-time alert with a full transcript; escalation rules, approval workflows, and notification recipients are configurable from the dashboard.
Booking and scheduling
Books appointments against your live calendar, qualifies leads, writes everything back to your CRM; handles rescheduling and no-show follow-ups.
Connects with
- Zapier
- Yardi
- RealPage
- AppFolio
- Entrata
- Buildium
- Shopify
- WooCommerce
- Klaviyo
- SimplePractice
- TherapyNotes
- Jane App
- CentralReach
- Stripe
- API access
Languages: 20+ languages
Where it’s strong
- Transparent published pricing: $99/mo with 200 voice minutes and defined overage rates (25 credits/min, $0.01/credit).
- Covers five channels — voice, SMS, WhatsApp, email, and web chat — with one shared customer memory.
- HIPAA compliance with signed BAAs, encryption in transit and at rest, and an option to run models on your own infrastructure.
- Setup claimed in under 5 minutes from a website URL, with same-day go-live via call forwarding and embedded chatbot.
Watch-outs
- Free-plan messaging conflicts: the homepage FAQ describes a Free plan with limited usage, while the pricing page says Frontdesk does not offer a permanently free plan.
- Included voice is only 200 minutes/month; heavy phone traffic moves to overage credits or custom Enterprise pricing.
- Direct API access, custom integrations, and priority support are locked to the custom-priced Partner/Enterprise plan.
Pick it or skip it
Pick My AI Front Desk if: A small business or property-management team that wants one flat monthly plan covering phone answering, chat, SMS, booking, and CRM updates.
Skip it if: High-volume teams needing published per-minute rates or API access without a custom quote, or buyers wanting a permanently free tier.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
My AI Front Desk: quick answers
How much does My AI Front Desk cost per month?
Business-in-a-Box costs $99 per month, or $79 per month billed annually. It includes 200 voice minutes plus chat, SMS, CRM, and automations. Partner/Enterprise pricing is custom and set by monthly volume.
Is there a free plan or free trial?
There is a 7-day free trial on Business-in-a-Box. The pricing page states Frontdesk does not offer a permanently free plan, though the homepage FAQ describes a Free plan with limited monthly usage and no credit card required.
What happens if I exceed my 200 voice minutes?
Extra minutes draw 25 credits ($0.25) each from a 1,000-credit monthly pool, covering about 40 more minutes. Unused pool credits expire monthly; auto-reload adds 1,000 credits for $10, and purchased credits never expire.
How does the AI hand off to a human?
It warm-transfers the call or sends a real-time alert with a full transcript when it cannot handle a case. Escalation rules, approval workflows, and notification recipients are configurable from the dashboard.
Does it integrate with my CRM or calendar?
Frontdesk has a built-in CRM and connects to calendars, CRMs, and thousands of apps via Zapier on every plan. Direct API access and custom integrations require the Partner/Enterprise plan.
Is My AI Front Desk HIPAA compliant?
The vendor states it is HIPAA compliant, offering signed BAAs, encryption in transit and at rest, and strict access controls. It also offers deployment of models on your own infrastructure.
Receipts: the quotes behind this profile
Each line is copied from My AI Front Desk’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| AI receptionist for SMBs across calls, texts, emails, chats | AI receptionist that calls, texts, emails, and chats |
| Voice, SMS, WhatsApp, email, chat supported | One AI talks with customers across voice, SMS, WhatsApp, email, and chat. |
| Entry paid plan is $99/mo | Answering phone calls starts at $99/mo on Business-in-a-Box, or $79/mo billed annually |
| Lowest monthly subscription is $99 | A Frontdesk plan that answers phone calls costs $99 per month, or $79 per month billed annually, and includes 200 voice minutes a month |
| Overage rates in credits | Overage credits available at $0.01/credit · Voice 25 credits/min · SMS 4 credits/msg · Chatbot 5 credits/conversation |
| 7-day free trial offered | Start 7-day free trial |
| No permanently free plan per pricing page | Frontdesk does not offer a permanently free plan. Paid plans start at $99 per month for Business-in-a-Box |
| Business-in-a-Box included usage | 200 voice minutes / month * 100 chatbot convos · 400 SMS * 1,000 monthly overage credits + auto-reload |
| Enterprise plan is custom with volume pricing | Volume pricing (voice from 7 credits/min) * API access & custom integrations |
| Warm transfer with transcript | If the call needs a human, it warm-transfers or sends a real-time alert with a full transcript. |
| Books appointments on live calendar | books appointments against your live calendar, and writes every interaction to your CRM |
| Zapier integration on all plans | Every plan connects to calendars, CRMs and thousands of other apps through Zapier, including Business-in-a-Box at $99 per month. |
| Property management integrations named | Yardi AI Integration * RealPage AI Integration * AppFolio AI Integration * Entrata AI Integration * Buildium AI Integration |
| Ecommerce integrations named | Shopify AI Integration * WooCommerce AI Integration * Klaviyo AI Integration |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- My AI Front Desk: homepage (myaifrontdesk.com)
- My AI Front Desk: /pricing (myaifrontdesk.com)