Voice agent platform · by ElevenLabs
ElevenLabs Agents
Platform for building and deploying human-like AI voice and chat agents for customer support, sales, and operations.
ElevenLabs Agents in one paragraph
ElevenLabs Agents is a conversational AI platform for building and deploying voice and chat agents. It serves businesses across telecommunications, financial services, healthcare, and retail sectors. The platform offers low-latency interactions in over 90 languages with enterprise-grade security including SOC 2, HIPAA, and GDPR compliance. ElevenLabs states that users can deploy agents in minutes using prebuilt templates or custom prompts, with capabilities for appointment scheduling, payment processing, and customer support automation.
How does ElevenLabs Agents bill?
ElevenLabs uses a credit-based billing system where all products draw from one shared monthly credit pool. Monthly subscriptions include a set credit allowance: Free ($0, 10,000 credits), Starter ($6, 30,000 credits), Creator ($22, 121,000 credits), Pro ($99, 600,000 credits), Scale ($299, 1.8 million credits), and Business ($990, 6 million credits). Unused credits roll over for up to two months (up to 2× monthly quota) as long as the subscription remains active. Annual billing costs 10 times the monthly price (two months free). Enterprise plans offer custom pricing and credit amounts.
| Plan | Price | What’s included |
|---|---|---|
| Free | $0/month | 10,000 credits per month, 3 Projects in Studio |
| Starter | $6/month (promotional $1 first month) | 30,000 credits per month, Commercial License, Instant Voice Cloning, 20 Projects in Studio |
| Creator | $22/month (promotional $11 first month) | 121,000 credits per month, Professional Voice Cloning, Additional Credits |
| Pro | $99/month | 600,000 credits per month, 44.1kHz PCM audio output via API, 192kbps quality audio |
| Scale | $299/month | 1,800,000 credits per month, 3 Workspace seats, Team Collaboration, 3 Professional Voice Clones |
| Business | $990/month | 6,000,000 credits per month, Low-latency TTS as low as 5c/minute, 10 Workspace seats, 10 Professional Voice Clones |
| Enterprise | Custom pricing | Custom number of credits and seats, Custom terms & assurance around DPA/SLAs, BAAs for HIPAA customers, Custom SSO |
What happens when ElevenLabs Agents can’t answer?
Define workflows, actions, and escalation paths so it handles real-world scenarios precisely.
Booking and scheduling
Cal.com integration creates an AI Scheduler that autonomously manages calendars, checks availability, confirms times, and handles logistical heavy lifting during chat or voice calls.
Connects with
- Zapier
- Stripe
- Cal.com
- Twilio
- Zendesk
- HubSpot
- Salesforce
- Gmail
- Slack
- Genesys
- Vonage
- Telynx
- Plivo
Languages: 90+ languages with real-time language detection and switching
Where it’s strong
- Supports 90+ languages with real-time language detection and switching
- Integrates with major business tools including Zapier, Stripe, Cal.com, Twilio, Zendesk, and HubSpot
- Enterprise-grade security with SOC 2, HIPAA, and GDPR compliance support
- Sub-second responsiveness for natural, real-time voice interactions
Watch-outs
- Credit-based pricing requires monitoring usage across different products (TTS, STT, Voice Changer) as costs vary per product
- Specific per-minute or per-call rates for conversational AI agents are not explicitly stated in the pricing text
- Promotional pricing ($1 first month) is time-limited and reverts to standard rates
Pick it or skip it
Pick ElevenLabs Agents if: You need a scalable voice and chat AI platform with strong multilingual support (90+ languages) and enterprise compliance requirements (HIPAA, SOC 2, GDPR).
Skip it if: You require transparent per-minute or per-call pricing for voice agents without calculating credit consumption, or prefer a flat-rate unlimited plan.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
ElevenLabs Agents: quick answers
How much does ElevenLabs Agents cost per month?
Plans range from $0 (Free, 10,000 credits) to $990/month (Business, 6 million credits). Starter is $6/month (promotional $1 first month), Creator is $22/month, Pro is $99/month, and Scale is $299/month. Enterprise pricing is custom.
What integrations does ElevenLabs Agents support?
The platform integrates with Zapier, Stripe, Cal.com, Twilio, Zendesk, HubSpot, Salesforce, Gmail, Slack, Genesys, Vonage, Telynx, and Plivo. It also connects to any SIP compatible PBX or telephony system.
Is ElevenLabs Agents HIPAA compliant?
Yes, the platform supports HIPAA compliance with Business Associate Agreements (BAAs) available for Enterprise customers. It also supports SOC 2 and GDPR compliance.
How many languages does ElevenLabs Agents support?
The platform supports over 90 languages with real-time language detection and switching, allowing agents to serve global customers without transfers or delays.
Can ElevenLabs Agents schedule appointments?
Yes, through the Cal.com integration, the AI acts as an intelligent scheduler that checks availability, confirms times, and handles booking logistics during chat or voice calls.
How does the credit system work for billing?
All products draw from one shared monthly credit pool. Credits reset each billing cycle and unused credits roll over for up to two months (up to 2× monthly quota) with an active paid subscription. Annual billing costs 10 times the monthly price.
Receipts: the quotes behind this profile
Each line is copied from ElevenLabs’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Starter plan costs $1 per month (promotional) | $1per month |
| Lowest monthly subscription is $1 | 30,000 credits for $1 |
| Free plan includes 10,000 credits per month | Free $0 (10,000 credits) |
| Starter plan costs $6 per month with 30,000 credits | Starter $6 (30,000 credits) |
| Creator plan costs $22 per month with 121,000 credits | Creator $22 (121,000 credits, $11 for the first month) |
| Pro plan costs $99 per month with 600,000 credits | Pro $99 (600,000 credits) |
| Scale plan costs $299 per month with 1.8 million credits and 3 seats | Scale $299 (1,800,000 credits, 3 seats) |
| Business plan costs $990 per month with 6 million credits and 10 seats | Business $990 (6,000,000 credits, 10 seats) |
| Enterprise plan has custom pricing | Enterprise is custom |
| Uses credit-based billing system | All products draw from one shared monthly credit pool |
| Supports 90+ languages | Real-time language detection and switching across 90+ languages |
| Supports SOC 2, HIPAA, and GDPR compliance | support for SOC 2, HIPAA, and GDPR compliance |
| Integrates with Zapier | Integrating Zapier with ElevenLabs conversational AI |
| Integrates with Stripe | Integrating Stripe with ElevenLabs conversational AI |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- ElevenLabs: /conversational-ai (elevenlabs.io)
- ElevenLabs: /pricing (elevenlabs.io)