Voice agent platform · by PolyAI
PolyAI
Enterprise voice AI platform for building dialog agents that handle customer calls, chat and messaging at scale.
PolyAI in one paragraph
PolyAI is an enterprise voice AI platform for designing, building and running dialog agents that handle customer conversations over voice, chat and messaging. It offers its own dialog models, including the audio-native Dialog-RSN-1 and the multilingual, text-based Dialog-RAVEN-3.5, plus a no-code to full-code Dialog Studio and an assistant called Wren. PolyAI says its largest deployments resolve 90% of calls end to end with no human agent, across 100M+ calls a year. The company lists SOC 2+ Type 2, ISO 27001, PCI DSS and GDPR compliance, and serves industries including healthcare, financial services, hotels and telecom.
How does PolyAI bill?
For the full Agentic Dialog Platform, ongoing use of the voice agent is priced per minute, and PolyAI says this includes proactive performance improvements, maintenance and 24/7 support; buyers must talk to the sales team for a quote. For the Dialog-RSN-1 API, billing is 2¢ per connected minute, billed per second with no minimums and no rounding up. Text tokens cost $2.00 per 1M input, $0.20 cached input and $5.00 output. Ten concurrent calls are included (two until a card is added). Telephony and orchestration are not included in the API tier.
| Plan | Price | What’s included |
|---|---|---|
| Dialog-RSN-1 API | 2¢ per connected minute, billed per second | Model-only access for custom voice stacks; 10 concurrent calls included; telephony and orchestration not included |
| Agentic Dialog Platform | Talk to our team (quote) | Per-minute pricing including proactive performance improvements, maintenance and 24/7 support; telephony, integrations, testing and monitoring included |
What happens when PolyAI can’t answer?
The site says agents resolve conversations 'without escalation' and lists 'human-in-the-loop' as a governance feature; no specific transfer or takeover process is described.
Booking and scheduling
Booking and reservations is a named use case; the site cites '$250K from after-hours bookings' and '42,000 missed calls turned into bookings' from customer stories.
Where it’s strong
- Per-second billing with no minimums and no rounding up to the minute, as stated on the pricing page
- Publishes performance figures: sub-300ms median model first token, 89.8 turn-taking accuracy and 3.7% word error rate for Dialog-RSN-1
- Named compliance set: SOC 2+ Type 2, ISO 27001, PCI DSS and GDPR, with data residency in US, UK, EU and APAC
- Scale claims are specific: 99.994% uptime trailing twelve months, 100M+ calls a year and 10,000 concurrent calls
Watch-outs
- Platform pricing is quote-only; no published monthly subscription price
- API tier excludes telephony and orchestration, so a custom voice stack is needed at the 2¢/min rate
- Free credit offer is time-limited (sign-ups before 19 Nov) and voice output is only free until 19 Nov
- No specific third-party integrations are named; the site refers only to pre-built connectors, a Connect Portal and open APIs
Pick it or skip it
Pick PolyAI if: Enterprise teams with developer resources that need high-volume, compliance-certified voice automation across calls, chat and messaging.
Skip it if: Small businesses wanting a published monthly price and a self-serve, ready-to-run receptionist without developer setup.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
PolyAI: quick answers
How much does PolyAI cost per month?
PolyAI does not publish a monthly subscription price. The Agentic Dialog Platform is priced per minute through the sales team, and the Dialog-RSN-1 API costs 2¢ per connected minute, billed per second.
Does PolyAI offer a free trial or free credit?
Yes. New accounts get $100 in free credit for a limited time, for sign-ups before 19 Nov (previously $20).
How is PolyAI billed?
The API is billed per connected minute at 2¢, metered per second with no minimums and no rounding up. Text tokens are billed separately at $2.00 per 1M input, $0.20 cached input and $5.00 output. Platform usage is per-minute via a sales quote.
Is PolyAI HIPAA or SOC 2 compliant?
PolyAI lists SOC 2+ Type 2, ISO 27001, PCI DSS and GDPR certification. HIPAA is not mentioned in the source text.
What channels does PolyAI support?
The pricing page states voice, chat and messaging run on the same platform and the same agents. Dialog-RAVEN-3.5 carries the same agent across chat, SMS and messaging.
Does PolyAI include phone numbers and telephony?
On the platform, yes: carrier-grade voice on your numbers or PolyAI's, and your own carrier connects over SIP at no charge. On the Dialog-RSN-1 API, telephony and orchestration are not included.
Receipts: the quotes behind this profile
Each line is copied from PolyAI’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| API costs 2¢ per connected minute billed per second | 2¢Per connected minute, billed per second |
| Text token rates per 1M | $2.00 input / $0.20 cached input / $5.00 output |
| Per-second billing with no minimums or rounding | Billed on connected time, with no minimums and no rounding up to the minute. |
| Platform per-minute pricing includes improvements, maintenance and support | Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support. |
| $100 free credit for new accounts, limited time | New accounts get $100 in free credit for a limited time. |
| Credit increased from $20 to $100 for sign-ups before 19 Nov | was $20 now $100 $100 for sign-ups before 19 Nov |
| API includes 10 concurrent calls, 2 until a card is added | 10 included 2 until you add a card, then 10 included. For more, talk to sales. |
| API excludes telephony and orchestration | Telephony and orchestration Not included |
| Voice, chat and messaging on one platform | Voice, chat and messaging on the same platform and the same agents. |
| RAVEN-3.5 carries agent across chat, SMS and messaging | carrying the same agent across chat, SMS and messaging |
| Named certifications | SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR. |
| 90% of calls resolved with no human agent on largest deployments | of calls resolved end to end, with no human agent, on our largest deployments. |
| 100M+ calls a year and 99.994% uptime | 100M+ calls a year * 99.994% uptime, trailing twelve months |
| After-hours bookings revenue and missed calls turned into bookings | $250Kfrom after-hours bookings. * 42,000missed calls turned into bookings. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- PolyAI: homepage (poly.ai)
- PolyAI: /pricing/ (poly.ai)