Voice agent platform · by Voiceflow
Voiceflow
AI agent platform that helps CX teams build, launch, and scale customer service agents across channels.
Voiceflow in one paragraph
Voiceflow is an enterprise conversational AI platform for building and scaling AI agents for customer service. The company says it serves 3,000+ customers with 10K+ live agents and 1B+ messages processed. CX teams use it to design, launch, and iterate on agents across web, app, WhatsApp, SMS, and voice, with tools like Playbooks, Agent Studio, Atlas, transcripts, analytics, and custom code. Voiceflow cites a 70% AI resolution rate and under 12 weeks from concept to live deployment. It is a G2 Fall 2026 Leader and lists SOC 2, ISO 27001, GDPR, and HIPAA under its security pages.
How does Voiceflow bill?
Voiceflow does not publish plan prices on its pricing page. Businesses are directed to book a demo or request pricing, so costs are quote-based. For agencies and partners, Voiceflow describes 'transparent, usage-based billing' and includes a free trial with no credit card required, but no per-unit rates or monthly amounts are stated. Buyers can choose from major LLM providers or bring their own model, which may affect total cost, though the text gives no numbers.
| Plan | Price | What’s included |
|---|---|---|
| For Agencies & Partners | Not stated | Free trial, no credit card required; transparent usage-based billing; multi-client workspace management; white-labeling and client handoff tools; access to all major model providers |
| For Businesses | Custom quote | Implementation support (self-serve or fully managed); deploy across voice and chat; real-time observability and performance analytics; team roles and permissions |
What happens when Voiceflow can’t answer?
Analytics show conversations 'Handed to team'; test scenarios include 'Escalate to team'
Booking and scheduling
Appointment booking listed among example use cases
Where it’s strong
- Scale indicators: 3,000+ customers, 10K+ live agents, 1B+ messages processed
- Reported 70% AI resolution rate and under 12 weeks from concept to live deployment
- Omnichannel support across web, app, WhatsApp, SMS, and voice
- Security pages list SOC 2, ISO 27001, GDPR, and HIPAA
Watch-outs
- No published prices; businesses must request pricing or book a demo
- Usage-based billing for agencies has no stated rates or included volumes
- No named integrations listed in the provided text
Pick it or skip it
Pick Voiceflow if: CX and product teams that want a collaborative platform to design, test, and scale customer-service AI agents across chat and voice.
Skip it if: Buyers who need transparent self-serve pricing or a published per-minute or per-resolution rate before talking to sales.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Voiceflow: quick answers
How much does Voiceflow cost per month?
Voiceflow does not publish monthly prices. Businesses are asked to book a demo or request pricing, so costs are custom-quoted.
Does Voiceflow offer a free trial?
Yes, for agencies and partners the pricing page lists a free trial with no credit card required. No free trial terms are stated for the business plan.
What channels does Voiceflow support?
Voiceflow says customers can be supported across web, app, WhatsApp, SMS, and voice.
What is Voiceflow's AI resolution rate?
Voiceflow cites a 70% AI resolution rate, and a Trilogy executive says 59% of 7,000 central support tickets were solved completely by AI.
Is Voiceflow compliant with SOC 2, GDPR, or HIPAA?
Voiceflow's footer links security pages for SOC 2, ISO 27001, GDPR, and HIPAA, plus a Trust Center.
Can Voiceflow hand conversations to a human team?
Yes. Its analytics show conversations 'Handed to team', and test scenarios include 'Escalate to team'.
Receipts: the quotes behind this profile
Each line is copied from Voiceflow’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Voiceflow is an AI agent platform for CX teams | The AI agent platform that helps CX teams own every customer interaction, from resolution to ROI. |
| Supports web, app, WhatsApp, SMS, and voice | Support customers across web, app, WhatsApp, SMS, and voice, in their language. |
| Free trial with no credit card required | Includes: Free trial, no credit card required; Transparent, usage-based billing |
| Business pricing is quote-based | For Businesses: Book a demo / Request pricing. |
| Agency plan includes usage-based billing and white-labeling | Multi-client workspace management; White-labeling and client handoff tools; Access to all major model providers. |
| Business plan includes implementation support and analytics | Implementation support: self-serve or fully managed; Deploy across every channel: voice and chat; Real-time observability and performance analytics |
| 3,000+ customers, 10K+ live agents, 1B+ messages processed | **3,000+** customers**10K+** live agents**1B+** messages processed |
| 70% AI resolution rate | **70%**AI resolutionrate |
| Under 12 weeks from concept to live deployment | **Under 12 weeks**From concept to live deployment |
| Lists SOC 2, ISO 27001, GDPR, HIPAA | * SOC 2 * ISO 27001 * GDPR * HIPAA |
| Conversations can be handed to a team | 12% Handed to team |
| Appointment booking is an example use case | 🇮🇳 Appointment booking |
| Site offered in English and Deutsch | * 🇺🇸English * 🇩🇪Deutsch |
| Trilogy: 59% of 7,000 tickets solved by AI | "Of the 7,000 tickets in central support, 59% were solved completely by AI." Colin Guilfoyle, Vice President of Customer Support, Trilogy. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Voiceflow: homepage (voiceflow.com)
- Voiceflow: /pricing (voiceflow.com)