Voice agent platform · by Vapi
Vapi
Vapi is a developer platform for building, deploying, and monitoring voice AI agents for support, lead qualification, and scheduling.
Vapi in one paragraph
Vapi is a platform for building, deploying, and monitoring voice AI agents, aimed at developers and enterprises. It handles telephony, orchestration, and infrastructure so teams can configure voice, conversation flow, and integrations. Vapi says customers can go from prompt to production fast, and it cites Ring moving 100% of inbound volume to Vapi in two weeks. The platform lists customer support, lead qualification, and appointment scheduling as use cases. Vapi states it has supported 1 billion calls, with 2.5M+ agents launched and 1M+ developers, and offers SOC 2, HIPAA, and PCI compliance options.
How does Vapi bill?
Vapi bills per minute. The Vapi hosting fee is $0.05/min, pre-paid, with model provider costs passed through at cost and no markup. The pricing page shows provider ranges: Deepgram transcription $0.0095-$0.0099/min, OpenAI intelligence $0.0077-$0.0452/min, ElevenLabs voice $0.0146-$0.0238/min. Transport fees vary: Vapi Telephony/SIP, WebSockets, and Daily WebRTC are free; Twilio inbound is $0.008/min and outbound $0.014/min. Optional Success Packages add monthly fees: Core $29/month, Pro at 10% of the hosting fee with a $999/month minimum, and Premier via sales. Add-ons include HIPAA at $2,000, extra concurrency at $10/line/month, and extra organizations at $20/organization/month.
| Plan | Price | What’s included |
|---|---|---|
| No Success Package | $0 to start | $5 free credits, 2 organizations, 1 included Vapi phone number, 4 concurrent calls, 14 days raw data retention, full model catalog, peer-to-peer Discord support |
| Core | $29/month | 5 included Vapi phone numbers, 10 concurrent calls, 30 days raw data retention, ZDR included, email support, 2 business day response SLA |
| Pro | $999/mo minimum (10% of Vapi hosting fee) | 10 organizations, 10 included Vapi phone numbers, 30 concurrent calls, 180 days raw data retention, RBAC + ZDR, email + dedicated Slack support, 1 business day response SLA, 99% uptime SLA |
| Premier | Contact Sales | Elevated orgs, concurrency, and data retention, custom phone numbers, priority support, named support team, 1 hour P0 response SLA, 99.9% uptime SLA, custom RBAC + ZDR + SSO, dedicated SIP available |
Worked examples: Vapi pricing at three call volumes.
What would a month cost?
Our model uses the cheapest published plan for each volume and a 3-minute average call. Change the inputs in the savings calculator.
| Calls per month | 100 | 300 | 600 | 1,000 |
|---|---|---|---|---|
| Estimated bill | $15+ | $45+ | $90+ | $150+ |
Vapi publishes $0.05/min hosting; model, voice and telephony costs are billed on top, so this is a floor, not a total.
Where Vapi sits at 300 calls a month
300 calls of 3 minutes, priced on each vendor’s cheapest published plan. Cheapest first.
- Vapiusage, platform fee only$45+
Retell AIusage, rate range$63–$279
Bland AIusage, rate range$126
GoodcallGrowth$129
RosieScale$149
UpfirstPro$160
My AI Front DeskBusiness-in-a-Box$274
DialzaraBusiness Elite$349
Smith.ai AI ReceptionistEnterprise$500
Rubyover planAbove published plans
Booking and scheduling
Appointment Scheduling is listed as a use case on the homepage.
Connects with
- Deepgram
- OpenAI
- ElevenLabs
- Twilio
- Vonage
- Telnyx
- Daily WebRTC
- Slack
- Discord
Where it’s strong
- Usage-based pricing with $0.05/min hosting and model costs passed through at cost with no markup, per the pricing page.
- Enterprise compliance options: the site states SOC 2, HIPAA, and PCI compliance, with HIPAA handling available as an add-on.
- Scale claims are concrete: 1 billion calls supported, 2.5M+ agents launched, and sub-500ms average latency.
- Named customer results: Ring says 100% of inbound volume runs through Vapi with improved CSAT; Kavak cites 5X revenue growth and 250k monthly calls.
Watch-outs
- Total per-minute cost stacks several components (hosting, transcriber, model, voice, transport), so the real rate is higher than the headline $0.05/min hosting fee.
- Pro package costs 10% of the Vapi hosting fee with a $999/month minimum, which may be steep for smaller teams.
- HIPAA compliance is a paid add-on at $2,000, not included by default.
Pick it or skip it
Pick Vapi if: Developer teams or enterprises that want to build and run their own voice AI agents at scale with usage-based pricing.
Skip it if: Small businesses wanting a ready-made receptionist with a flat monthly price and no engineering work.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Vapi: quick answers
How much does Vapi cost per month?
There is no required monthly subscription. You can start at $0 and pay $0.05/min for Vapi hosting plus model provider costs at cost. Optional Success Packages start at $29/month for Core; Pro is 10% of the hosting fee with a $999/month minimum.
Is there a free trial or free credits?
Yes. The pricing page states you get $5 free credits to get started, with no minimum minutes required.
What is included in the per-minute cost?
The bill combines the $0.05/min Vapi hosting fee, transcriber costs (Deepgram $0.0095-$0.0099/min), intelligence model costs (OpenAI $0.0077-$0.0452/min), voice costs (ElevenLabs $0.0146-$0.0238/min), and any transport fee.
Is Vapi HIPAA compliant?
The site states Vapi is SOC 2, HIPAA, and PCI compliant. On pricing, HIPAA eligible data handling with a standard DPA and BAA is a $2,000 add-on.
What are the concurrency limits?
The free usage tier includes 4 concurrent calls, Core includes 10, and Pro includes 30. Additional concurrency can be added for $10 per line per month.
Does Vapi support appointment scheduling?
Yes, Appointment Scheduling is listed as a use case on the homepage alongside Customer Support and Lead Qualification.
Receipts: the quotes behind this profile
Each line is copied from Vapi’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Vapi hosting costs $0.05/min pre-paid | Pre-paid, $0.05/min Vapi hosting. |
| $5 free credits to start | $5 free credits to get you started |
| Core package costs $29/month | Core For builders & early teams $29 / month |
| Pro is 10% of hosting fee with $999/month minimum | $999 10% of Vapi hosting fee $999/mo minimum |
| Premier is sold via contact sales | Premier For sophisticated orgs scaling voice agents, with packages to fit your needs Contact Sales |
| Model provider costs pass through at cost with no markup | Models pass-through at cost |
| Deepgram transcription costs $0.0095-$0.0099/min | Deepgram $0.0095 - $0.0099/min |
| OpenAI model costs $0.0077-$0.0452/min | OpenAI $0.0077 - $0.0452/min |
| ElevenLabs voice costs $0.0146-$0.0238/min | ElevenLabs $0.0146 - $0.0238/min |
| Twilio inbound transport is $0.008/min and outbound $0.014/min | Twilio Inbound$0.008 / min Twilio Outbound$0.014 / min |
| Telnyx and Vonage are supported telephony providers | Vonage$0.00814 / min Telnyx$0.0055 / min |
| Vapi states SOC 2, HIPAA, and PCI compliance | SOC 2, HIPAA, and PCI compliant |
| HIPAA handling is a $2,000 add-on | HIPAA eligible data handling. Standard Data Processing Agreement and Business Associate Agreement $2,000 |
| Extra concurrency costs $10 per line per month | Extra concurrent call lines beyond your package default $10 / line / month |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Vapi: homepage (vapi.ai)
- Vapi: /pricing (vapi.ai)