Voice agent platform · by Bland
Bland AI
Enterprise voice AI platform for building and running AI phone agents in regulated industries.
Bland AI in one paragraph
Bland is an enterprise voice AI platform for building, running, and monitoring AI phone agents that handle inbound and outbound calls. Bland says it targets high-stakes, regulated calls in healthcare, insurance, and financial services, and runs entirely on its own speech-to-text, language model, and text-to-speech models rather than third-party vendors. Agents deploy on phone, SMS, and web. The company claims 230+ regulated companies use it, and it lists SOC 2, HIPAA, GDPR, PCI DSS, FedRAMP, and ISO 27001 compliance. Pricing is per-minute with three plans.
How does Bland AI bill?
Billing is per minute of talk time. The Start plan is $0.14/min with no platform fee; Build is $0.12/min plus a $299/month platform fee; Enterprise is custom, contracted to volume. Bland says the per-minute rate covers the LLM, speech-to-text, and text-to-speech with no token charges. Transfer time bills separately at $0.05/min (Start) or $0.04/min (Build). Telephony is billed separately — on your own carrier or Bland's built-in Twilio at pass-through cost. BYOT customers pay no transfer fees.
| Plan | Price | What’s included |
|---|---|---|
| Start | $0.14/min, $0 platform fee | 2 credits + inbound number, $0.05/transfer min, 10 concurrent calls, 100 calls/day, 10 knowledge bases |
| Build | $0.12/min + $299/month platform fee | $0.04/transfer min, 50 concurrent calls, 2,000 calls/day, 50 knowledge bases |
| Enterprise | Custom | Concurrency sized to volume, on-prem/VPC, forward deployed engineer, BAA, SSO, data residency |
Worked examples: Bland AI pricing at three call volumes.
What would a month cost?
Our model uses the cheapest published plan for each volume and a 3-minute average call. Change the inputs in the savings calculator.
| Calls per month | 100 | 300 | 600 | 1,000 |
|---|---|---|---|---|
| Estimated bill | $42 | $126 | $252 | $420 |
Where Bland AI sits at 300 calls a month
300 calls of 3 minutes, priced on each vendor’s cheapest published plan. Cheapest first.
Vapiusage, platform fee only$45+
Retell AIusage, rate range$63–$279- Bland AIusage, rate range$126
GoodcallGrowth$129
RosieScale$149
UpfirstPro$160
My AI Front DeskBusiness-in-a-Box$274
DialzaraBusiness Elite$349
Smith.ai AI ReceptionistEnterprise$500
Rubyover planAbove published plans
What happens when Bland AI can’t answer?
Warm transfers and live transfers are listed as advanced features; complex edge cases route to humans with full context. Transfer time is billed at $0.05/min (Start) or $0.04/min (Build). BYOT customers do not pay transfer fees.
Booking and scheduling
An Appointment Scheduling Node is listed in the plan comparison, and the platform books, confirms, and reschedules appointments.
Connects with
- Twilio
- SIP trunks
Languages: Supports 40+ languages natively, with real-time translation in 23; agents can switch languages mid-call; TTS voices for every supported language and custom voice clones per language.
Where it’s strong
- Single per-minute rate covers LLM, STT, and TTS with no token charges or model-provider pass-throughs
- Runs on its own models for speech-to-text, LLM, and text-to-speech rather than third-party vendors
- Broad compliance list: SOC 2 Type I and II, HIPAA with BAA, GDPR with DPA, PCI DSS self-attested, FedRAMP 20x Class A, ISO 27001
- Supports 40+ languages natively with real-time translation in 23 and mid-call language switching
Watch-outs
- Telephony is billed separately from the per-minute AI rate, either on your own carrier or Bland's Twilio at pass-through cost
- Build plan adds a $299/month platform fee on top of per-minute usage
- Enterprise pricing is custom only, and compliance documentation is available under NDA on Enterprise
Pick it or skip it
Pick Bland AI if: Regulated organizations that want AI phone agents with compliance certifications and a single per-minute rate covering the full voice stack.
Skip it if: Small teams wanting a flat monthly price with telephony included, or buyers who need published Enterprise pricing upfront.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Bland AI: quick answers
How much does Bland AI cost per month?
The Start plan has no platform fee and bills $0.14/min. The Build plan bills $0.12/min plus a $299/month platform fee. Enterprise is custom, contracted to volume.
Is there a free trial or free plan?
The Start plan includes 2 credits plus an inbound number valued at $15/month, with no card required.
What does the per-minute rate include?
Bland says one per-minute rate covers the language model, speech-to-text, text-to-speech, and telephony, with no per-token charges. On the pricing page, telephony is described as billed separately on your own carrier or Bland's Twilio at pass-through cost.
Is Bland AI HIPAA compliant?
Yes. Bland states it is HIPAA compliant with a signed BAA, holds independently audited SOC 2 Type I and II reports, is GDPR compliant with a DPA, self-attests to PCI DSS, and is FedRAMP 20x Class A and ISO 27001 certified.
Can Bland transfer calls to a human?
Yes. Warm transfers and live transfers are listed as advanced features, and Bland says complex edge cases route to humans with full context. Transfer time bills at $0.05/min on Start and $0.04/min on Build; BYOT customers pay no transfer fees.
How long does deployment take?
Bland says most teams deploy a first agent within a day on self-serve plans, while most production agents go live in two to six weeks. Enterprise deployments follow a 28-day framework with forward-deployed engineers.
Receipts: the quotes behind this profile
Each line is copied from Bland’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Bland is an enterprise voice AI platform for AI phone agents | Bland is an enterprise voice AI platform. Customers use it to build, run, and monitor AI phone agents that hold real conversations at scale. |
| Agents deploy on phone, SMS, and web | Deploy them on phone, SMS, and web, and connect them to any system. |
| Start plan costs $0.14/min with no platform fee | $0.14/min $0 platform fee. No card required. |
| Build plan costs $0.12/min plus $299/month platform fee | $0.12/min $299/month platform fee |
| Enterprise is custom priced | Custom Contracted to your volume. |
| Start plan includes 2 credits and an inbound number, no card required | Sign up on the Start plan and you get two credits plus an inbound number valued at $15/month, with no card required. |
| Per-minute rate covers LLM, STT, TTS with no token charges | One per-minute rate covers the language model, speech-to-text, text-to-speech, and telephony. There are no per-token charges, no per-feature surcharges |
| Telephony billed separately | Telephony is billed separately, on your own carrier or Bland's at pass-through cost. |
| Edge cases route to humans with full context | agents answer thousands of concurrent calls, handle routine requests end to end, and route edge cases to humans with full context |
| Transfer rates $0.05/min and $0.04/min | $0.05/transfer min |
| Integrates with Twilio and SIP trunks | Bland integrates with your existing Twilio account, with SIP trunks from any contact-center or telephony provider, or you can use Bland's built-in Twilio at pass-through cost. |
| Appointment scheduling node included | Appointment Scheduling Node |
| 40+ languages, real-time translation in 23 | Bland supports 40+ languages natively, with real-time translation available in 23 of them. |
| SOC 2, HIPAA, GDPR, PCI, FedRAMP, ISO 27001 | SOC 2 Type I and Type II (independently audited), HIPAA compliant with a signed BAA, GDPR compliant with a DPA, and PCI DSS self-attested. Bland is also FedRAMP 20x Class A certified and ISO 27001 certified. |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Bland: homepage (bland.ai)
- Bland: /pricing (bland.ai)