AI receptionist · by Smith.ai
Smith.ai AI Receptionist
24/7 AI receptionist that answers, qualifies and books calls for small businesses, backed by live agents.
Smith.ai AI Receptionist in one paragraph
Smith.ai AI Receptionist is a 24/7 AI phone answering service for small and mid-sized businesses, especially law firms and home services. It answers, screens and qualifies callers, books appointments into calendars and case management systems, and routes summaries to staff. Smith.ai says the product is built on 10+ years and 25M+ calls of experience, and offers a Quality Studio to test the AI before launch. A Live Agent Network of 500+ North America-based receptionists is available as a per-call add-on for calls needing a human.
How does Smith.ai AI Receptionist bill?
Billing is per call, month-to-month with no contract. The free plan includes 25 calls/month; extra calls cost $3.00 each with overages off by default until authorized. Pro is $150/month at $2.00/call (~75 calls); Enterprise is $500/month at $1.67/call (~300 calls), with volume discounts at higher tiers. Known spam calls are filtered before answering and don't count; customers can remove up to 10% of answered calls from the bill for selected spam. Live agent involvement is a per-call add-on.
| Plan | Price | What’s included |
|---|---|---|
| Free | $0/mo | 25 calls/mo ($3.00/call after that), Quality Studio, 24/7 AI answering, recording/transcription, lead qualification, AI Scheduling (Calendly), native integrations (Clio, Zapier) |
| Pro | $150/mo | $2.00/call (~2-3 calls/day), everything in Free plus dedicated onboarding setup, live phone/email/chat support, custom SMS branding |
| Enterprise | $500/mo | $1.67/call (~10 calls/day), full-service setup, custom AI prompting, unlimited custom integrations, multi-location support, dedicated success manager |
Worked examples: Smith.ai AI Receptionist pricing at three call volumes.
What would a month cost?
Our model uses the cheapest published plan for each volume and a 3-minute average call. Change the inputs in the savings calculator.
| Calls per month | 100 | 300 | 600 | 1,000 |
|---|---|---|---|---|
| Estimated bill | $200 (Pro) | $500 (Enterprise) | $1,001 (Enterprise) | $1,669 (Enterprise) |
Smith.ai lists Pro as $150/mo at $2.00/call (~75 calls) and Enterprise as $500/mo at $1.67/call (~300 calls); we model calls beyond those counts at the same per-call rate.
Where Smith.ai AI Receptionist sits at 300 calls a month
300 calls of 3 minutes, priced on each vendor’s cheapest published plan. Cheapest first.
Vapiusage, platform fee only$45+
Retell AIusage, rate range$63–$279
Bland AIusage, rate range$126
GoodcallGrowth$129
RosieScale$149
UpfirstPro$160
My AI Front DeskBusiness-in-a-Box$274
DialzaraBusiness Elite$349- Smith.ai AI ReceptionistEnterprise$500
Rubyover planAbove published plans
What happens when Smith.ai AI Receptionist can’t answer?
AI handles calls first; complex calls can transfer to live North America-based receptionists via the Live Agent Network as a per-call add-on. AI-initiated escalation carries no fee; chosen live agent involvement for verification or scheduling is a per-call add-on. Warm transfers route callers to team members with full context.
Booking and scheduling
AI Scheduling included on every plan (Calendly & more); books consults into your case management system; appointment booking listed as a feature.
Connects with
- Salesforce
- HubSpot
- Clio Grow
- Clio Manage
- Calendly
- Zapier
- Make
Languages: Bilingual call handling: conversational fluency in English and Spanish (EN + ES fluency on every plan).
Where it’s strong
- Free forever plan with 25 live calls/month and all features included, not a time-limited trial
- Quality Studio lets businesses test the AI on up to 50 simulated scenarios/month before going live
- Per-call billing with published rates ($2.00-$3.00/call) and month-to-month terms, no contract
- Optional escalation to 500+ North America-based live receptionists, free when AI-initiated
Watch-outs
- Credit card required at signup even on the free plan
- Live agent involvement for verification or scheduling costs extra as a per-call add-on
- Every answered call counts toward quota by default; spam allowance caps removals at 10% per cycle
Pick it or skip it
Pick Smith.ai AI Receptionist if: Small businesses and law firms wanting a low-cost AI receptionist they can test free, with optional human backup.
Skip it if: Teams needing named compliance certifications like HIPAA or SOC 2, which the text does not mention.
Test-call log
Status: not yet tested. We run the same 12-call script on every phone product and publish the transcript notes here. Vendors can’t pay to change results.
Smith.ai AI Receptionist: quick answers
How much does Smith.ai AI Receptionist cost per month?
There is a free plan at $0/mo with 25 calls/month. Paid plans start at $150/mo (Pro, $2.00/call) and $500/mo (Enterprise, $1.67/call).
Is there a free trial of Smith.ai AI Receptionist?
It is a free forever plan, not a trial: 25 live calls per month at $0, with all features included. A credit card is required at signup but overages are off by default until you authorize them.
Does Smith.ai charge per minute or per call?
Per call. Smith.ai says per-call billing avoids 'mystery accounting' and aligns with callers' interests, unlike per-minute services.
Can Smith.ai transfer calls to a human receptionist?
Yes. Calls can escalate to 500+ North America-based receptionists via the Live Agent Network. AI-initiated escalation has no fee; chosen live agent involvement is a per-call add-on.
What integrations does Smith.ai AI Receptionist support?
Native integrations include Salesforce, HubSpot, Clio Grow and Clio Manage, plus 5,000+ apps natively or through Zapier and Make. AI Scheduling works with Calendly and more.
Do spam calls count toward my Smith.ai call quota?
Calls from 20M+ known spammers are blocked before answering and don't count. Other answered calls count by default, but you can remove up to 10% of calls per billing cycle for selected spam.
Receipts: the quotes behind this profile
Each line is copied from Smith.ai’s own pages and was checked automatically against the page text on 28 October 2026.
| Claim | Vendor’s words |
|---|---|
| Lowest paid plan is $150/month | Set it up yourself with dedicated support. **$150/mo** $2.00/call (~2–3 calls/day) |
| Pro plan bills $2.00 per call | **$150/mo** $2.00/call (~2–3 calls/day) |
| Free plan is $0/mo with 25 calls and $3.00/call overage | Try it and trust it first. **$0 mo** 25 calls/mo ($3.00/call after that) |
| Enterprise plan is $500/mo at $1.67/call | We build and run a custom solution for you. **$500/mo** $1.67/call (~10 calls/day) |
| Free forever plan with 25 calls/month, card required | **Free forever** **$0/mo** 25 live calls/month, CC required at signup, no charge until you authorize. |
| Billing is per call, month-to-month | No. AI Receptionist is a month-to-month service. This means there aren’t any long-term contracts. |
| Escalation to live receptionists available as per-call add-on | our 500+ North America-based receptionists are available through our Live Agent Network as a per-call add-on |
| AI-initiated escalation has no fee | If the escalation is AI-initiated, there is no fee. |
| Native CRM integrations | AI Receptionist natively integrates with Salesforce, HubSpot, Clio Grow, Clio Manage, plus 5,000+ apps either natively, or through Zapier and Make. |
| AI Scheduling with Calendly included | AI Scheduling (Calendly & more) |
| English and Spanish fluency | Conversational fluency in English and Spanish, so you can convert more business without adding bilingual staff. |
| Custom SMS branding on Pro plan | Custom SMS branding |
| 25M+ calls handled over 10+ years | **25M+ Calls** handled over 10+ years |
| Spam allowance removes up to 10% of calls from bill | an allowance to remove up to 10% of their calls from their bill each billing cycle to account for selected spam calls |
Commercial relationship: none. We have no paid or affiliate relationship with this vendor today. Disclosures.
Where these facts come from
- Smith.ai: /ai-receptionist (smith.ai)
- Smith.ai: /pricing/ai-receptionist (smith.ai)